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Wells Fargo is seeking a Lead Business Execution Consultant to support the Marketing Services team. This team provides platform and user support for a variety of marketing technology applications as well as operational support and controls. In this role, you will drive work from problem identification through sustained operational execution, ensuring controls, processes, and support models operate with excellence. This position partners across Marketing Services and works closely with business, technology, data, and governance stakeholders to create, maintain, and enhance operating controls owned by the team, manage the Jira ServiceDesk ticketing ecosystem, and deliver meaningful insights that support marketing campaign operations. You will serve as the accountable owner for control health, ticket quality, issue remediation, and operational reporting, helping leadership understand trends and make informed decisions.
Job Responsibility:
Own and lead multiple operational workstreams end‑to‑end—from problem identification and intake through execution, stabilization, and sustainability
Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring
Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure
Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear
Translate leadership expectations into actionable plans, milestones, and checkpoints
Own timelines, dependencies, and outcomes—not just participation
Serve as the accountable owner for controls and KRIs for Marketing Services applications
Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps
Ensure all metrics, reports, and dashboards are accurate, timely, and decision‑useful
Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements
Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting
Provide clear, executive‑ready insights to leadership, audit partners, and cross‑functional stakeholders
Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments
Translate complex operational signals into concise recommendations
Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution
Influence without authority through structure, clarity, and credibility
Represent Marketing Services confidently in leadership, audit, and oversight forums
Coach consultants on performance expectations, accountability, and operational excellence
Operate horizontally across product, technology, operations, and governance teams
Navigate ambiguous environments with ease—bringing structure, clarity, and forward momentum to loosely defined problems
Balance strategic thinking with hands‑on execution and a strong bias for action
Requirements:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in business execution, delivery management, and operational leadership
Strong control and risk awareness, including issue management, ownership, and remediation
Advanced analytical skills, including Excel‑based analysis, operational reporting, and metric development
Experience with process design, procedure development, and continuous improvement
Executive‑level written and verbal communication
5+ years of experience with either or all: Testing
Agile methodologies
Jira (workflows, ticketing, reporting)
Marketing or marketing technology support
Experience with modern tech stacks (cloud, microservices, APIs, DevOps)
Experience supporting Marketing or Consumer Lending
Strong data‑driven decision‑making capability
Advanced skills in Microsoft Office
Experience with AI and Copilot tools
What we offer:
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance