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Lead Business Analyst

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NTT DATA

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Location:
India , New Delhi

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Lead Business Analyst role focuses on bridging business challenges with technology solutions. Candidates should have advanced experience in business analysis within a technology services environment, with strong skills in project management and stakeholder engagement. A bachelor's degree in Business or Information Technology is required, along with certifications such as ITIL and IIBA Membership. The position involves delivering business projects, documenting operational gaps, and ensuring effective communication with stakeholders. Ideal candidates will possess excellent analytical and documentation skills, with proficiency in tools like Microsoft Excel and ServiceNow. Competitive compensation details are available upon inquiry.

Job Responsibility:

  • Acts as a bridge between the business problems and the technology solutions
  • Analyzes, transforms and ultimately resolves the business problems with the help of technology
  • Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
  • Delivers business projects in line with sponsor requirements and enterprise architecture
  • Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
  • Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
  • Assists with the resolution of issues pertaining to the service
  • Adheres to and follows the relevant development and support processes
  • Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
  • Takes responsibility for delivery of multiple project elements with no supervision
  • Ensures the development of concepts and the management of these from inception through to post deployment
  • Performs any other related task as require

Requirements:

  • Advanced understanding of business practices and processes
  • Excellent team player who displays good client service orientation with well-developed administrative and organization skills
  • Advanced expertise in specific systems, processes and technologies that they will be required to analyze
  • Meticulous attention to detail whilst working under pressure
  • Excellent verbal and written communication skills
  • Advanced process mapping technology knowledge
  • Ability to build rapport and engage effectively with a variety of stakeholders
  • Advanced knowledge of project management methodology
  • Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
  • Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
  • Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
  • Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator
  • Bachelor's degree or equivalent in Business or Information Technology or a related field
  • Professional in Business Analysis certification is preferred
  • IIBA Membership required
  • Relevant technology certification(s) required, such as ITIL
  • Advanced experience as a Business Analyst gained within a technology services environment
  • Advanced experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
  • Advanced demonstrable experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Nice to have:

  • Advanced demonstrable experience as a system administrator or developer would be advantageous
  • Project management certification would be advantageous

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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