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Lead discovery sessions, stakeholder interviews, and working meetings to define operational goals, document current challenges, and clarify business priorities
Produce clear analysis artifacts such as business requirements documents, functional specifications, user stories, process maps, and acceptance criteria to support delivery teams
Evaluate existing workflows and recommend improvements that increase efficiency, strengthen citizen-facing services, and support better organizational outcomes
Partner with cross-functional teams to align business objectives with application development, enterprise platforms, integrations, and cloud-based solutions
Support the full software development life cycle by contributing to planning, requirements refinement, solution validation, and implementation readiness
Create and coordinate test scenarios, oversee user acceptance testing activities, and monitor defects or enhancement items through resolution
Act as the primary liaison among business units, technology teams, and external partners to maintain shared understanding and project momentum
Develop training materials, facilitate end-user education sessions, and encourage effective adoption of new tools, processes, and reporting capabilities
Requirements
10+ years of experience in business analysis, business consulting, or a related role, with substantial responsibility for leading requirements and solution planning activities
Demonstrated background supporting government or public sector organizations, including familiarity with service delivery models and regulated operating environments
Hands-on experience with Agile Scrum, Waterfall, and broader SDLC practices across application development and enterprise system initiatives
Strong capability in requirements elicitation, process analysis, BRD creation, functional documentation, and stakeholder communication
Experience coordinating or supporting user acceptance testing, issue tracking, and quality validation for technology implementations
Knowledge of digital transformation efforts, workflow optimization, reporting tools, automation initiatives, and customer or citizen engagement solutions
Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple stakeholders and competing priorities
What we offer
medical, vision, dental, life and disability insurance