Lead Business Analyst - Automation / RPA Job at Cyclad Sp. z o.o. (Rabat)

Infrastructure Engineering Lead Analyst - Vice President

The Infrastructure Lead within Process Automation Services (PAS) is a senior lea...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7-10 years of relevant IT infrastructure engineering experience, with at least 2-3 years in a team lead or senior SME capacity with direct management responsibilities
Proven expertise in Middleware Support on tools such as Tomcat, Apache HTTP, and IIS
Hands-on experience with Linux and Windows Server infrastructure, including issue resolution, patching, and performance tuning
Strong working knowledge of ITIL Processes for IT Service Management (ITSM)
managing Incidents, Requests, Changes, and Problems (preferably via ServiceNow)
Demonstrated experience with ServiceNow and JIRA (or equivalent ITSM tools), including Sprint management
Experience with monitoring tools such as AppDynamics, Splunk, Systrack, ELK, etc
Experience with Product Patch Management and vulnerability remediation (CVM, VA Findings, EOVS, EOL, etc)
Proven experience managing vendor relationships and internal SLA expectations
Experience interacting with both Business users and Technology/Support stakeholders

Job Responsibility

Serve as the primary escalation point (SME) for complex infrastructure issues across Windows, Linux server environments, including Middleware (Tomcat, Apache HTTP, IIS, etc) and OpeShift / Citi Cloud
Lead Root Cause Analysis (RCA) for Major Incident Management (MIM) and critical issues
review and approve RCA documentation before stakeholder distribution
Oversee and govern the health of all PAS-supported platforms: RPA Products (AutomationAnywhere, OpenSource RPA) and aligned services, Appian, Boardwalk (BW), Xceptor, VDI, and ECM
Ensure Daily & Weekly health checks of infrastructure and services are performed and actioned by the relevant team(s)
Drive automation of manual operational tasks through scripting and tooling improvements
Ensure team adherences to SDLC standards for product/infrastructure upgrades, hotfixes, and new builds
Oversee CI/CD pipeline integrations for each Product space
Own and govern the timely remediation of all Risk & Compliance items
Lead monthly identification and remediation of auditable provisions

Fulltime

Sales Support & Automation Analyst

In this role, the candidate will gain valuable, hands-on experience managing spa...

Location

Mexico , MIGUEL HIDALGO

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Fluent English: Written and spoken
Proficiency in Microsoft Office suite (Excel, Outlook, PPT...)
Experience working with ERP systems (e.g., SAP) and/or programming languages or automation tools
Detail-oriented with strong organizational and time management skills
Problem-solving mindset with the ability to handle delivery discrepancies and follow up proactively
Effective communication skills in English (spoken and written)
Team player with the ability to collaborate across departments and adapt to changing priorities
Interest in continuous improvement and willingness to participate in cross-functional projects.

Job Responsibility

Maintain, monitor, and update the RPA tool as needed to ensure consistency and efficiency across processes
Support the development and enhancement of automation tools to optimize operations and manage exception purchase orders not generated automatically by the system
Efficiently process purchase orders for spare parts to ensure timely and accurate procurement in alignment with business needs and vendor lead times
Ensure timely and accurate closure of invoices in the system, coordinating with coordinators and Sr. Analyst to match goods received with billed amounts
Identify and resolve issues such as delivery mismatches, missing items, or incorrect pricing
Generate backorders, credit notes, and debit adjustments as needed
Ensure the effective payment of the tariffs.

What we offer

Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs
A flexibility program that will allow you to balance your personal and work life
Wellness Line for family
Thousands of Agreements and Discounts

Fulltime

Senior Business Analyst

The Senior Business Analyst will play a pivotal role in transforming business op...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience as a Business Analyst, preferably in BPO, shared services, or global operations
Strong understanding of BPO processes, SLAs, KPIs, and operational metrics
Hands‑on experience with automation technologies (RPA, AI/ML, NLP, IDP, chatbots)
Proficiency in tools such as Visio, Jira, Confluence, Power BI, and process‑mapping platforms
Excellent analytical, problem‑solving, and communication skills
Ability to work with cross‑functional teams in fast‑paced, transformation‑driven environments

Job Responsibility

Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows
Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices
Translate business needs into clear functional and technical requirements for cross‑functional teams
Develop business cases, ROI models, and feasibility assessments for transformation initiatives
Partner with automation teams to design and implement AI‑powered solutions such as intelligent document processing, conversational AI, predictive analytics, and workflow automation
Evaluate and recommend automation tools (RPA, low‑code platforms, AI/ML frameworks) based on business needs
Support the creation of automation roadmaps and digital transformation strategies
Collaborate with data science and engineering teams to ensure successful deployment and scaling of AI solutions
Act as a strategic advisor to business leaders, presenting insights, solution options, and transformation recommendations
Facilitate workshops, requirement‑gathering sessions, and cross‑functional discussions

AI & Automation Analyst

We are seeking an AI & Automation Analyst to join our Product Operations team. T...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science, or a related field
2+ years of experience in business analysis, workflow optimization, process improvement, automation, or related roles
Proven experience leading end-to-end automation initiatives, from opportunity identification through design, implementation, and optimization
Strong experience working with automation platforms and tools, including workflow orchestration, Robotic Process Automation (RPA), or low-code/no-code solutions
Demonstrated ability to apply AI-enabled solutions (e.g., generative AI, intelligent automation, machine learning-assisted workflows) to real business problem
Experience partnering with senior stakeholders to define requirements, prioritize initiatives, and drive adoption
Strong analytical, problem-solving, and decision-making skills with minimal supervision
Fluent in Spanish and English

Job Responsibility

Analyze existing operational workflows to identify inefficiencies, manual effort, and automation opportunities
Partner with business stakeholders to gather requirements and understand end-to-end processes
Design, build, test, and maintain automated workflows using automation platforms, scripts, and AI-enabled tools
Apply AI capabilities (e.g. generative AI, machine learning models, intelligent document processing, chatbots) to enhance decision-making and process performance
Develop process documentation, flow diagrams, and automation specifications
Monitor automation performance, troubleshoot issues, and implement continuous improvements
Support change management by providing training, documentation, and user support for automated solutions
Track and report on automation impact, including efficiency gains, cost savings, and quality improvements

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home-office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and Spanish Lessons
Gympass membership

Fulltime

RPA Developer Lead

The Centre of Excellence (CoE) for Process Automation is a unit within the Techn...

Location

Tunisia , Sousse

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field
Minimum 5 years of experience in Robotic Process Automation (RPA) or managing development teams
Strong expertise in RPA tools such as UiPath, Automation Anywhere, Blue Prism, or Power Automate
Excellent leadership, problem-solving, and stakeholder management skills
Familiarity with Agile, Scrum, or DevOps methodologies
Solid programming skills (e.g., Python, C#, JavaScript, VB.NET, SQL)
Experience with APIs, databases, and system integrations
RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Developer) are a plus.

Job Responsibility

Lead and develop a team of RPA developers, fostering collaboration and continuous learning
Define team objectives, allocate tasks, and ensure timely delivery of projects
Oversee the full lifecycle of RPA bot development, from design to deployment
Ensure automation solutions are scalable, efficient, and aligned with business needs
Collaborate with business analysts to gather and validate automation requirements
Establish and enforce best practices for coding, testing, and documentation
Manage multiple RPA projects, monitor progress, and resolve technical challenges
Partner with business stakeholders, IT teams, and process owners and communicate project updates to senior leadership team
Identify and assess new automation opportunities across the organization
Ensure compliance with IT security, governance, and data privacy regulations

What we offer

Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams
Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad)
Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities
Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

Fulltime

Ds coe business enabling senior analyst

The Decision Support Center of Excellence (DS CoE) Business Enabling Senior Data...

Location

Greece , Thessaloniki Chortiatis

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor's degree from an accredited college or university, with finance/accounting
At least 2 years of Project Management experience at a regional or global scale and/or experience of working in a role technology oriented within a finance setting
Excellent analytical skills, attention to detail, and time management skills
Experience with and knowledge of Microsoft tools- Power Bi, Power Automate, Power App
Competency with spreadsheets, VBA & financial modelling (comfort with data manipulation and financial systems)
Proactive and autonomous mindset, to actively seek out and define opportunities and initiatives for improvement, and to work collaboratively to deliver them
Excellent written and verbal communication skills in English
Solid understanding of finance IT system architecture
Management Reporting and Analysis process experience
Advanced Microsoft Office capabilities, particularly Excel, PowerPoint and Word

Job Responsibility

Data Validation and Master Data Management
Design and implement data reconciliation procedures for Global DS CoE to adapt to Pfizer evolving systems landscape, and enhance services provided
Ensure processes are documented through accurate standard operating procedures (SOPs), in order to facilitate knowledge management and ensure high quality standardized outputs
Provide clear communication on financial data accuracy and availability through timely publication of reconciliations and commentary to the DS CoE teams
Collaboration with Pfizer Digital in the design, test and deployment phases of technical projects impacting the management reporting and planning main applications
Lead the UAT and sign off for system upgrades/changes on behalf of the DS CoE
Ensure the Master Data Maintenance, which is the core of the Planning, budgeting and forecasting system is accurate and correctly maintained
Project Management and Digital Partnering
Maintain and own the financial systems configuration used to produce the DS CoE reporting, including SAP BI reports, Smart View, VBA, Power BI, Power App, Power Automate and excel schedulers and constantly review optimal use of technology to enable service delivery automation
Drive and enable Continuous Improvements by constantly focussing on opportunities for improving efficiency and effectiveness of existing and new processes

Fulltime

New

RPA/Python Developer, AVP

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Strong hands-on expertise in Automation Anywhere (required)
Strong Python programming skills (required)
Experience building automation using Selenium, Robot Framework, or similar frameworks
Experience migrating or re-engineering RPA bots into Python-based solutions (highly preferred / key differentiator)
Experience modernizing legacy RPA implementations into code-driven automation frameworks is highly preferred

Job Responsibility

Conduct comprehensive feasibility studies, time, and cost estimates for new IT initiatives and automation projects
Contribute to IT planning and strategy, identifying opportunities to leverage automation and emerging technologies to meet specific business needs
Assess and mitigate technology risks associated with application development and automation deployments
Lead the design, development, configuration, and deployment of end-to-end RPA and Python-based automation solutions, ensuring alignment with business and IT architectural standards
Develop and configure bots primarily using Automation Anywhere, and concurrently build and maintain robust Python-based automation solutions (e.g., using Selenium, Robot Framework, or similar libraries)
Oversee all phases of the development process: analysis, design, construction, testing, and implementation for both traditional applications and automation workflows
Actively lead the migration of existing Automation Anywhere bots into Python-based automation frameworks, focusing on redesign, optimization, and reusability improvements
Utilize in-depth specialty knowledge of applications development and automation to analyze complex problems/issues, providing evaluative judgment on business and system processes
Analyze existing bot implementations and identify opportunities for simplification, scalability, and performance enhancements, translating business requirements into robust, scalable technical solutions
Lead design decisions for automation architectures, mentor junior developers, and drive the adoption of software engineering best practices for modular, reusable, and maintainable automation frameworks

Fulltime

Consultant

As an AI Business Process Consultant, you will serve as a business-oriented advi...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
3–5 years of work experience in management consulting, business process consulting, or industry-focused roles involving enterprise operations (e.g., sales operations, customer service, finance, supply chain). Experience with CRM/ERP implementations from a business/functional perspective is highly valued.
Exposure to digital transformation, process improvement (e.g., Lean, Six Sigma), or automation initiatives preferred over purely technical backgrounds.
Foundational understanding of Agentic AI concepts (planning, tool/action orchestration, retrieval/grounding, conversation design, safety/guardrails) and how these map to business outcomes.
Awareness of Responsible AI and evaluation basics (privacy/security, groundedness, accuracy) to support trustworthy agent adoption.
Familiarity with Microsoft 365 Copilot and how it supports knowledge work scenarios
able to frame business use cases, adoption considerations, and value measurement.
Familiarity with Copilot Studio and the Power Platform (Power Apps, Power Automate, Dataverse, connectors) at a practical overview level — enough to participate in solution design discussions and collaborate with engineers.
Solid understanding of enterprise business processes in at least one domain: sales & marketing (lead-to-cash), customer service (case management, contact center), finance (procure-to-pay, record-to-report), or supply chain (plan-to-deliver, inventory optimization).
Ability to conduct business discovery, document current-state processes, identify pain points, and articulate improvement opportunities in language that business stakeholders understand.

Job Responsibility

Develop and maintain deep knowledge of industry-specific business processes (e.g., lead-to-cash, case-to-resolution, procure-to-pay, record-to-report, plan-to-produce) across one or more verticals such as manufacturing, retail, financial services, or professional services.
Conduct business discovery workshops with customers to map current-state processes, identify inefficiencies, and uncover high-impact opportunities for AI-driven improvement.
Build industry-contextualized Agentic AI scenarios that speak directly to the business language of customer stakeholders — translating goals into agent workflows, decision logic, and outcome metrics (e.g., reduced cycle time, improved first-contact resolution, faster forecasting, higher service productivity).
Stay current with industry trends, competitive dynamics, and regulatory requirements relevant to target sectors, ensuring AI recommendations are practical and compliant.
Champion a business-outcome-first approach: every AI initiative must tie to measurable KPIs such as revenue growth, cost reduction, customer satisfaction, or operational throughput.
Develop clear ROI models and business cases that articulate AI value in terms executives understand — not technology features, but business impact.
Track and report on post-deployment business metrics to demonstrate realized value and identify further optimization opportunities.
Lead business-focused customer conversations during pre-sales: understand strategic priorities, map pain points to AI use cases, and co-create solution visions with business decision-makers.
Collaborate with sales teams to craft compelling proposals grounded in industry benchmarks, peer success stories, and customer-specific business cases.
Support proof-of-concept (POC) demonstrations with a business narrative that connects technical capabilities to customer outcomes

Fulltime

Select Country

Lead Business Analyst - Automation / RPA

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?