Lead Business Analyst - Automation / RPA

• Provide visionary leadership and guidance to a small to medium team of automation developers, ensuring their alignment with business objectives, fostering a collaborative and high-performance work environment, and nurturing their professional growth and development.
• Collaborate with cross-functional teams to develop and execute a comprehensive automation strategy that aligns with the organisation's broader objectives.
• Work closely with business units to deeply understand their needs, gather requirements, and define automation project scopes.
• Gather and document detailed business requirements in relation to automation for insurance processes, such as products, claims, underwriting, and policy administration.
• Conduct in-depth analysis of existing insurance business processes, identify bottlenecks, and recommend process improvements to enhance efficiency and reduce costs.
• Analyse insurance data to identify trends, anomalies, and opportunities for operational improvements and risk mitigation.
• Assess the feasibility of automation projects, considering technical, financial, and operational aspects.
• Collaborate with automation developers to design automation solutions, including selecting the appropriate tools and technologies to achieve automation goals.
• Create compelling business cases and ROI assessments for automation projects to secure stakeholder buy-in.
• Collaborate with IT and development teams to design and implement automation solutions, utilising suitable tools and technologies.
• Utilise data analysis to assess the effectiveness of automation solutions and make data-driven recommendations for improvements.
• Ensure that automation solutions comply with relevant industry regulations and internal standards.
• Oversee the end-to-end delivery of automation projects, including planning, execution, testing, and deployment.
• Develop and deliver training materials for end-users and create comprehensive documentation for automated processes.
• Effectively communicate the benefits, progress, and results of automation initiatives to stakeholders at all levels.

• Bachelor's degree in Business, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst with a focus on automation, process improvement, process optimisation, process reengineering, or process/digital transformation.
• Strong proficiency in process analysis, requirement gathering, and project management.
• In-depth knowledge of the Life insurance value chain around products, underwriting, claims, and policy administration.
• Analytical mindset with excellent problem-solving skills.
• Proven leadership experience, including leading and managing a small to medium team of automation developers.
• Strong communication and presentation abilities.
• Understanding of automation technologies, such as robotic process automation (RPA), machine learning, and artificial intelligence.
• Project management experience and familiarity with project methodologies (e.g., Agile, Scrum).

Relevant certifications (e.g., PMP, CCBA, Lean, Six Sigma).