Lead Bank Teller

• Lead, motivate, and support MSRs, ensuring they are trained and cross-trained in all aspects of their roles and credit union products/services
• Review and verify work including reports, records, and applications for accuracy, correcting errors as needed
• Resolve member questions, complaints, and transactional issues promptly and professionally
• Approve member exceptions, service fee refunds, and withdrawals with insufficient identification when appropriate
• Investigate teller losses and implement corrective procedures to prevent recurrence
• Serve as administrator for the Bill Pay site, addressing access issues and making necessary updates
• Oversee payroll deduction processes for SEGs and serve as a back-up when needed
• Manage incoming mail and the Credit Union’s general mailbox, ensuring proper distribution, response, and organization
• Recommend staff and procedural improvements to management to enhance operational efficiency
• Ensure timely and accurate processing of stop payments on ACHs and Share Drafts
• Maintain knowledge of applicable State and Federal regulations related to teller/cashier transactions
• Support management and Board decisions cooperatively, fostering a positive work environment
• Manage and recommend the purchase of equipment and supplies to meet operational needs
• Monitor inactive accounts and ensure accounts inactive over three years are escheated according to State Law

• High school diploma or equivalent is required
• Strong customer service skills with the ability to communicate effectively, both verbally and in writing
• Familiarity with banking or credit union services is preferred
• Ability to handle confidential information responsibly and with attention to detail
• Demonstrated problem-solving and critical thinking abilities
• Capable of working independently while effectively managing tasks and priorities
• Proficiency in account resolution, accounts payable, and risk management processes
• Calm and detail-oriented demeanor, particularly in customer-facing situations

Familiarity with banking or credit union services is preferred

• Parking partial reimbursement
• medical, vision, dental, and life and disability insurance
• eligible to enroll in company 401(k) plan