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Join the Customer Experience Platform team to help build a world-class Customer Support platform. With Whatnot’s rapid growth comes a high volume of complex support needs—spanning technical, purchasing, and logistics issues for both buyers and sellers. Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction.
Job Responsibility:
Build new user-facing experiences
Scale internal infrastructure
Design intelligent AI-powered automations to help solve thousands of customer issues per hour
Lead solutions end to end
Translate ambiguous business problems into clear technical solutions and drive delivery and experimentation
Balance development speed, product impact, and technical excellence
Requirements:
5+ years of full-time software engineering experience in high growth startups
Bachelor’s degree in Computer Science, a related field, or equivalent work experience
Proven track record of building end-to-end product experiences and scaling high-scale backend systems
Experience with Python, Elixir, and/or Postgres is a plus
Ownership Mindset: Own projects holistically from inception to production and beyond
Product Instinct: Excel at translating user needs to effective technical solutions
Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy
Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture
Nice to have:
Experience with Python, Elixir, and/or Postgres
What we offer:
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work