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Lead Atlassian Solutions Engineer

braze.com Logo

Braze

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Location:
United States , New York City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

113700.00 - 133700.00 USD / Year
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Job Description:

We’re looking for a Lead Atlassian Solutions Engineer who combines deep technical expertise with a strategic and solution-oriented mindset. In this role, you will serve as a trusted partner to department and business leaders, helping design and deliver solutions that streamline workflows, strengthen governance, and scale with Braze’s growth. You will own the strategy, configuration, and evolution of our Atlassian Cloud platforms including Jira Software, Jira Service Management (JSM), and Confluence, ensuring they are secure, compliant, and aligned with IT and business objectives.

Job Responsibility:

  • Own the governance and lifecycle management of Braze’s Atlassian Cloud platforms, ensuring systems remain consistent, secure, and fully auditable
  • Design and implement automation strategies that simplify administration, reduce manual effort, and improve system scalability and reliability
  • Collaborate with business and systems leaders to translate operational needs into Atlassian-based solutions that enhance collaboration, visibility, and accountability
  • Oversee SOX and ITGC compliance across all Atlassian environments by maintaining evidence documentation, performing access reviews, and validating change approvals
  • Manage relationships with Atlassian vendors and solution partners, evaluating new tools, negotiating renewals, and ensuring service levels support Braze’s operational goals
  • Mentor engineers and administrators contributing to the Atlassian ecosystem, promoting best practices, documentation standards, and continuous improvement across IT

Requirements:

  • Experienced in administering and architecting Atlassian Cloud platforms (Jira Software, Jira Service Management, Confluence) at enterprise scale
  • Skilled at engaging business leaders to design and implement solutions that balance flexibility, scalability, and compliance
  • Proficient in workflow design, automation, and system governance aligned with ITSM and ITGC frameworks
  • Experienced in SOX compliance, quarterly access reviews, and maintaining audit evidence
  • Comfortable leading change management activities and ensuring platform stability and documentation integrity
  • Excellent communicator capable of influencing stakeholders and simplifying complex technical concepts
  • Passionate about operational maturity, continuous improvement, and building systems that enable efficiency and accountability

Nice to have:

  • Atlassian certifications such as ACP-120, ACP-420, or ACP-610
  • Experience leading Atlassian Cloud migrations, governance programs, or enterprise-scale implementations
  • Background in IT audit, compliance, or ITGC control ownership
  • Experience automating audit evidence or change control processes within Atlassian tools
  • Experience managing vendor relationships and solution provider partnerships within the Atlassian ecosystem
What we offer:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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