CrawlJobs Logo

Lead Application Support

amaris.com Logo

Amaris Consulting

Location Icon

Location:
Thailand , Bangkok

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Senior Application Support / PMO (Banking) to join our consulting team and support both operational and coordination activities in a banking environment. In this hybrid role, you will ensure the smooth functioning of applications while driving tracking, reporting, and coordination across teams and stakeholders.

Job Responsibility:

  • Provide application support for banking systems and monitor incidents and requests
  • Track, follow up, and ensure timely resolution of issues and tickets
  • Analyze system behavior and support root cause identification
  • Maintain and manage tracking documents (tickets, issues, progress reports)
  • Act as a bridge between IT, business, and regional teams
  • Coordinate tasks, deliverables, and project schedules
  • Ensure all activities are well-documented and aligned with expectations
  • Collaborate with stakeholders to ensure clarity and execution of tasks
  • Support and guide junior team members when required

Requirements:

  • 5+ years of experience in Application Support, PMO, or similar roles
  • Strong experience in banking systems (mandatory)
  • Ability to analyze issues and guide resolution effectively
  • Experience in project coordination and tracking activities
  • Strong organizational and documentation skills
  • Detail-oriented with a structured and proactive mindset
  • Ability to work in a hands-on and coordination hybrid role
  • Strong communication skills with professional English proficiency
What we offer:
  • Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration
  • Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights
  • Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth
  • Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more
  • Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Amaris Consulting - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lead Application Support

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in L3 production support activities or relevant engineering experience
  • Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
  • Microservices architecture knowledge
  • Knowledge of Autosys/CA Workload Control Centre tool is added advantage
  • Experience in monitoring tools like AppDynamics would be desirable
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills, issue tracking and reporting using tools
  • Ability to communicate appropriately to relevant stakeholders
  • Ability to plan and organise workload
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible for providing L3 Surveillance case manager platform support
  • Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
  • Ensure user queries are promptly actioned and responded to
  • Log and / or maintaining defects in ServiceNow
  • Responsible for troubleshooting the issues and driving root cause analysis
  • Work closely with the development team to understand and get the defects fixed
  • As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
  • Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring and regional handover
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

FX Application Support Lead

FX Application Support Lead accomplishes results by providing hands-on support o...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience of supporting production applications
  • Database: Oracle/Sybase/MS SQL
  • Tools: Service Now, Jira, Autosys, Splunk, ITRS
  • Basic networking concepts
  • Capital Market experience is a must have
  • Production support in Financial Domain is a must have
  • 10+ years of experience
  • Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
  • Experience working in a global team
  • Demonstrated leadership, interpersonal skills and relationship building skills
Job Responsibility
Job Responsibility
  • Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis
  • Provide technical oversight across systems and ability to coach and guide junior members in the team
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
  • Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
  • Contribute to formulation of strategies for apps support and other functional areas
  • Champion stability initiatives to enable application high availability for Business-As-Usual
  • Handle incidents, problems and change at a global enterprise level
  • Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Lead Application Support Engineer

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree, Master’s degree preferred
  • 12+ years’ experience in an Apps Support role in financial institution would be an added advantage, but not essential
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Identify and define necessary system enhancements
  • Analyze existing system logic, identify problems
  • Recommend and implements solutions
  • Provides expertise in area and an advanced level of understanding of the principles of apps support
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
  • documents requirements
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment
  • Fulltime
Read More
Arrow Right

Senior Application Support Lead – Payments and Services

Citi is a world-leading global bank. We have approximately 200 million customer ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven leadership experience in a support environment
  • Excellent time management and customer service skills
  • Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
  • Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
  • Middleware messaging systems e.g. MQ and Kafka
  • Database services e.g. Oracle and MongoDB
  • Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
  • Enterprise monitoring solutions e.g. ITRS Geneos
Job Responsibility
Job Responsibility
  • Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
  • Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
  • Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
  • Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
  • Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
  • Manage stakeholder engagement and timely notifications of application disruption
  • Train and mentor team members, set clear goals and promote Citi culture
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Mainframe Application Support Technical Lead

Sopra Steria is looking for a Mainframe Application Support Technical Lead in Ch...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technology: Mainframe (Cobol, JCL, IMS DB, VSAM)
  • Mainframe Technical Enhancement experience, Knowledge/Experience about Mainframe Modernization activities
  • BAU Operations like incident management, Troubleshooting skills / Production support experience
  • Familiar in ITIL framework (Incident, problem, change management)
  • Database skills: IMS DB
  • Preferable: Knowledge in TELON, CA7 scheduling, IzWS, Connect Direct, TGS Work Bench, AMI DevX, AMI Ops, Mainframe Development/Enhancement skills/Modernization exposure
Job Responsibility
Job Responsibility
  • Mainframe Technical Enhancement
  • Knowledge/Experience about Mainframe Modernization activities
  • BAU Operations like incident management
  • Troubleshooting
  • Production support
What we offer
What we offer
  • Inclusive and respectful work environment
  • open positions for disabled people
  • Fulltime
Read More
Arrow Right

Mainframe Application Support Module Lead

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 04-06 years
  • Must have hands-on: Mainframe (Cobol, JCL, IMS DB, VSAM)
  • Mainframe Technical Enhancement experience, BAU Operation experience (Major incident management, Troubleshooting skills)/Production support experience
  • Familiar in ITIL framework (Incident, problem, change management)
  • Database skills: IMS DB
  • Preferable: Mainframe Development/Enhancement skills
  • Should be willing to work in shifts, especially CE and UK shifts
  • Should be flexible to learn new skills
Job Responsibility
Job Responsibility
  • Major incident management, Troubleshooting skills, Production support
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • Open to people with disabilities
  • Fulltime
Read More
Arrow Right

Mainframe Application Support Module Lead

Mainframe Application Support Module Lead position at Sopra Steria, a major Tech...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 04-06 years
  • Technology: Mainframe (Cobol, JCL, IMS DB, VSAM)
  • Mainframe Technical Enhancement experience
  • BAU Operation experience (Major incident management, Troubleshooting skills)/Production support experience
  • Familiar in ITIL framework (Incident, problem, change management)
  • Database skills: IMS DB
  • Should be willing to work in shifts, especially CE and UK shifts
  • Should be flexible to learn new skills
Job Responsibility
Job Responsibility
  • Responsible for coding, unit testing, application development/support, bug fixing and deliver tasks assigned as per predefined timelines and quality standards
  • Work on change requests from business
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right