Lead Application Support Manager

We are seeking a seasoned and strategic Lead Application Support Manager to oversee the operational stability and performance of our critical Fraud and Loss Prevention technology applications. This senior role is pivotal in ensuring the continuous availability, performance, and reliability of our banking platform's fraud detection and prevention systems. The ideal candidate will be a proactive leader with expert-level knowledge of application support best practices, incident management, problem management, and a strong commitment to operational excellence within a dynamic banking environment. You will be responsible for leading the support function for complex technology solutions involving Java Spring Boot, Python, TIBCO BW, and related infrastructure. This role requires meticulous planning, effective resource and capacity management for support activities, the ability to manage critical incidents, and to drive continuous service improvement across multiple workstreams. Candidates with a strong background in business analysis within the fraud prevention space, particularly with experience in Actimize and knowledge of retail/wealth banking, are highly preferred.