Lead Application Support Engineer Job at WhiteBlue (Chennai)

HK Application Support Engineer (Project / Production Lead)

For this position, we are looking for an Application Support (Project Manager / ...

Location

Hong Kong , All Cities

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills
Excellent interpersonal and communication skills and excellent problem solving abilities
Good prioritization skills, with the ability to work in a fast-paced environment
Strong team player with the ability to work independently with minimal supervision.
Working knowledge in UNIX and Linux operating systems
Proficient in SQL and Shell scripting
Experience with managing platforms in Linux and Windows environment
Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
Experienced with monitoring and deployment tools
Prior experience in managing key business and technology stakeholders would be a plus

Job Responsibility

Project management and coordination
Act as a Project Manager for assigned the projects within GM, ensuring timely delivery and stakeholder alignment
Drive the projects and coordinate across business lines and stakeholders from IT, business, compliance etc.
Create and maintain run-book documentation and procedures for identified scenarios, ensuring clear guidance for all operational activities.
Front-Office Trading Support
Serve as the primary contact for electronic execution teams (front-office and middle-office).
Provide day-to-day assistance and respond to business queries on order behavior and technical issues.
System Health, Monitoring & Readiness
Perform daily start-of-day (SOD) health checks, weekend and holiday readiness checks.
Use the main monitoring tool, continually improve its effectiveness, and conduct feasibility/impact studies for new solutions.

What we offer

Hybrid working mode and Work-from-Abroad benefits
18 days of Annual leave
Comprehensive coverage including General Practitioner, hospitalization
Annual bonus based on individual performance
Training programs, certification opportunities, and training incentives to support career growth

Fulltime

Custody Support - Application Support Technical Lead - Vice President

Team/Role Overview: The person would be a part of the Custody Support team suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO)

Job Responsibility

Lead a team of technical experts for the new product offering - Digital Custody Assets
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
Engagement with ITIL processes including Major Incident management, problem management, change management etc
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

New

Senior Application Support Engineer

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5 plus years experience in an Application Support role
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

The Application Support Senior Analyst provides technical and business support for users of Citi Applications
This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
Engagement with ITIL processes including Major Incident management, problem management, change management etc
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams

Fulltime

Application Support Engineer

As an Application Support Engineer, you will be comfortable engaging with custom...

Location

United Kingdom , Bristol

Salary:

35000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server
experience with monitoring and analytical tools such as AppInsights and devtools
Experience with SQL databases, writing queries and scripting

Job Responsibility

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Fulltime

Application Support Engineer

We are looking for an Application Support Engineer to oversee a mission-critical...

Location

United States , New Berlin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience supporting enterprise engineering applications, including direct administration of SolidWorks environments
Demonstrated background in application support with the ability to troubleshoot complex technical issues affecting engineering and design users
Hands-on experience with CAD software, including SolidWorks and related engineering design tools
Working knowledge of system administration concepts such as user access, workflow setup, configuration management, and vault or document control support
Ability to communicate technical information clearly and provide effective assistance or training to end users
Strong analytical and problem-solving skills with the ability to work independently and manage priorities effectively
Experience collaborating with engineering stakeholders and business partners in manufacturing or similar technical environments

Job Responsibility

Lead administration of the SolidWorks environment, ensuring reliable system performance and consistent availability for engineering users
Deliver daily support to design and engineering teams by diagnosing application issues and resolving user-reported problems in a timely manner
Investigate and correct technical concerns involving assemblies, file relationships, vault activity, permissions, workflows, and overall application behavior
Partner with cross-functional stakeholders to improve how the platform is used within engineering, manufacturing, and operational processes
Take part in the upcoming SolidWorks upgrade by supporting planning, testing, issue remediation, and user readiness efforts
Maintain system settings, access controls, configurations, and other administrative functions required for effective platform management
Create and update clear documentation covering procedures, support guidance, and recommended practices for end users and administrators
Provide user guidance and practical training that helps teams work more effectively within the application environment
Support teams across multiple locations, including international users, while building toward full ownership of the application landscape through knowledge transfer
Monitor recurring issues and identify opportunities to strengthen stability, efficiency, and the overall user experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Lead Application Engineer (Java Full-Stack), Prod Management

The Lead Application Engineer (Java Full-Stack), Prod Management is responsible ...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

8+ years' experience in a critical software development role with high business impact, ability to understand how software delivers business value
Proven hands-on experience in full-stack Java engineering is a firm requirement, complemented by strong expertise in modern front-end frameworks like React
Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.)
Polyglot full-stack developer mentality and ability to pick up new languages and skills
Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps
Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks
Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)
Experience of senior stakeholder management
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s/University degree is required

Job Responsibility

Demonstrates an in-depth understanding of Software Development Lifecycle and how it integrates within the overall technology landscape to deliver scalable, reliable and resilient applications
Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures
Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Drives Continuous Delivery and Automation efforts across the supported applications by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Fosters a culture that promotes transparency and innovation for increased team productivity
Coaching members of the team and outside the immediate reporting line about the best practices and recognizes anti-patterns that are quickly addressed
Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organization processes
Avidly communicates progress and project status across the organization and ensures that stakeholders are managed appropriately throughout the execution period

Fulltime

Lead Application Engineer, .NET Manager

The Applications Development Group Manager is a senior leadership role responsib...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years' experience in applications development
Minimum of 5+ years' experience in a management role
Minimum of 5 years' recent, hands-on architectural and development experience with .NET Core and C#
Demonstrated experience running a front-office technology group for a trading business, with direct experience partnering with trading desk leadership
Proven accountability for delivering complex, large-scale technology reengineering or transformation projects
Experience managing large and/or global technology teams, with strong skills in staff management and development
In-depth knowledge of modern application development concepts, software architecture, and industry best practices
Strong technical decision-making capabilities and the ability to guide teams through complex problems
Exceptional written and verbal communication skills, with a proven ability to influence and negotiate with senior stakeholders
Strong understanding of risk assessment, compliance, and control standards within the financial services industry

Job Responsibility

Provide strategic and technical leadership for the technology group supporting the North American Residential Mortgage businesses
Drive the architectural design and oversee the development of robust and scalable trading applications using .NET Core and C#
Lead and manage multiple teams of technology professionals, including direct management of a core development team and site leadership for a larger local group
Conduct all personnel management duties, including hiring, performance evaluations, resource allocation, and disciplinary actions
Serve as the primary technology subject matter expert on whole loan trade processing and warehouse financing, facing off directly with the trading desk head and senior business stakeholders
Manage, prioritize, and execute a complex book of work, balancing short-term urgent desk requests with long-term strategic deliverables
Act as the accountable technology delivery manager for a critical, multi-system front-to-back reengineering project for the whole loan trading platform
Coordinate across numerous internal technology, business, and control function groups to ensure cohesive and successful project delivery
Oversee budget management, resource planning, and strategic influence to achieve established goals and monitor end results
Ensure all application development and support activities adhere to firm policies, industry standards, and risk management protocols

Fulltime

Microsoft Dynamics CRM Application Support Engineer

Alight is seeking an experienced and highly skilled Application Support Analyst ...

Location

United States of America , Virtual

Salary:

110000.00 - 130000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, MIS, or related technical discipline (or equivalent experience)
3+ years of platform support experience with Microsoft Dynamics CRM
3+ years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages)
Background in enterprise system support and CRM enhancement lifecycle
Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF
Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript
Deep expertise with Microsoft Dynamics CRM 2019+
Dynamics 365 cloud experience preferred
SQL Server (2012+) knowledge including stored procedures, performance tuning, and data access strategies
Experience with Azure environments, cloud infrastructure components, Azure Portals, and DevOps pipelines

Job Responsibility

Day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAs
Triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issues
Ensure proactive monitoring, system reliability, and platform availability across CRM environments
Oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations
Lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements
Collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions

What we offer

A variety of health coverage options
wellbeing and support programs
retirement
vacation and sick leave
maternity, paternity & adoption leave
continuing education and training
voluntary benefit options

Fulltime

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Lead Application Support Engineer

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