Lead Application Support Engineer Job at WhiteBlue (Chennai)

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Applications Support Engineer

As an Application Support Engineer, you will be comfortable engaging with custom...

Location

United Kingdom , Bristol

Salary:

40000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server
Experience using monitoring and analytical tools such as AppInsights and devtools
Experience with SQL databases, writing queries and scripting

Job Responsibility

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Fulltime

Application Security Engineering Lead

Join us at Barclays as an Application Security Engineering Lead, where you'll de...

Location

United Kingdom , Glasgow; Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience with the software security landscape: CVEs, CWEs, common software vulnerability types
Experience with SAST, SCA, and DAST, including the strengths and weaknesses of each
At least one programming language (e.g. Java, Go)
At least one major cloud provider (e.g. AWS, GCP, Azure)
Experience with REST API design
Experience with HTTP Authentication
Experience with Linux at the terminal, including scripting and automation (e.g. shell, Python)

Job Responsibility

Provision of subject matter expertise on security systems and engineering patterns
Development and implementation of protocols, algorithms, and software applications to protect sensitive data and systems
Management and protection of secrets, ensuring that they are securely generated, stored, and used
Execution of audits to monitor, identify and assess vulnerabilities in the banks infrastructure/software and support the response to potential security breaches
Identification of advancements in to support the innovation and adoption of new cryptographic technologies and techniques
Collaboration across the bank, including developers and security teams, to ensure that cryptographic solutions align with business objectives, security policies and regulatory requirements
Development/ Implementation and maintenance of Identity and Access Management solutions and systems

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Bigdata Support Lead Engineer

The Lead Data Analytics analyst is responsible for managing, maintaining, and op...

Location

India , Bengaluru; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of total IT experience
5+ years of experience in supporting Hadoop (Cloudera)/big data technologies
5+ years of experience in public cloud infrastructure (AWS or GCP)
Experience with Kubernetes and cloud-native technologies
Experience with all aspects of DevOps (source control, continuous integration, deployments, etc.)
Advanced knowledge of the Hadoop ecosystem and Big Data technologies
Hands-on experience with the Hadoop eco-system (HDFS, MapReduce, Hive, Pig, Impala, Spark, Kafka, Kudu, Solr)
Knowledge of troubleshooting techniques for Hive, Spark, YARN, Kafka, and HDFS
Advanced Linux system administration and scripting skills (Shell, Python)
Experience on designing and developing Data Pipelines for Data Ingestion or Transformation using Spark with Java or Scala or Python

Job Responsibility

Lead day to day operation and support for Cloudera Hadoop ecosystem components (HDFS, YARN, Hive, Impala, Spark, HBase, etc)
Troubleshoot issues related to data ingestion, job failures, performance degradation and service unavailability
Monitor cluster health using Cloudera Manager and respond to alerts, logs, and metrics
Collaborate with engineering teams to analyze root causes and implement preventive measures
Collaborate patching, service restarts, failovers and rolling restarts for cluster maintenance
Assist in user onboarding, access control and issues in accessing the cluster services
Contribute to documentation for knowledge base
Work on data recovery, replication, and backup support tasks
Responsible for moving all legacy workloads to cloud platform
Ability to research and assess open-source technologies, public cloud tech stack (AWS/GCP) components to recommend and integrate into the design and implementation

Fulltime

Senior Software Engineer - Application Engineer

This is a career-defining opportunity to play a crucial role in a hyper-scale AI...

Location

United States , Salt Lake City

Salary:

Not provided

PassiveLogic

Expiration Date

Until further notice

Requirements

5+ years in software engineering, computer science, front-end web-application development, or a related field
Strong JavaScript, TypeScript, or Swift experience
Strong algorithms, data structures, and coding background
Experience with user interface frameworks (e.g. Angular, React, Vue, Swift UI etc.)
Extraordinary teammate with excellent interpersonal skills
Exceptional communication skills: Ability to collaborate across teams, clearly communicate technical concepts to non-technical stakeholders, and document solutions effectively.
Organized and strategic: Experience in managing complex engineering projects, including timelines, scope, and deliverables, with attention to detail.
Collaborative mindset: Use your skillset to work flexibly across multiple teams and application.
Adaptability: Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate.
Problem solving: You own this role. When issues arise, be the empowered force that solves them, driving solutions to completion.

Job Responsibility

Design and Implement Front End Architecture: Lead the design and implementation of front end architecture to support native-quality web applications for multi-platform deployment.
Contribute Across Teams: Collaborate cross-functionally to build our technology and celebrate our shared successes. Be impact-driven, seek to be a good employee, neighbor, and global citizen.
Optimize Systems-level Performance: Be a systems-level thinker who researches before they act and values sound processes and broad thinking.
Prioritize Execution, Stability, and Velocity: Focus on delivering short-term wins while maintaining a long-term vision within our shared architecture. Take pride in the impact of our products and in delivering a 'wow' customer experience.
Nerd Out About Your Craft: Dive deep into the details and continuously refine your expertise.

What we offer

Competitive compensation
Generous equity share package
Medical, dental and vision coverage
Disability and life Insurance options
Flex PTO
Team-building events
Free catered lunch in the office Monday — Friday
Free ski pass (We are at the base of Big Cottonwood Canyon)
Free National Park pass

Fulltime

Cloud Application Security Lead

Cloud Application security lead is a Senior VP engineer with hands-on experience...

Location

Israel , Tel Aviv

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expertise of cloud engineering and application security, demonstrated by previous roles in the domain and industry certification
Good understanding of security capabilities supporting application development such as authentication, authorization, credential management, certificate management, encryption for on-prem and cloud
Understanding of container orchestration technologies
Hands-on experience developing high-performance solutions following Agile methodologies ideally backend Java experience
Containers K8s hands on experience understanding the lifecycle of a containers and integration with security boundaries-advantage
Experience in building end to end solutions for the cloud domain in a secure manner
Familiarity with Java required, advantage - GoLang, Node.js, authentication

Job Responsibility

Technical engineering leadership and hands on development working with key stakeholders of cloud engineering and application security experts
Explore and resolve key application security gaps and drive their resolutions
Develop modules that resolve identified gaps in a centralized optimized manner such as: credential mgmt, authentication, authorization, end to end scanning tools
Act as an advisor and expert lead to various development teams across the company, to help them improve their expertise within cloud engineering and application security

What we offer

Generous holiday allowance starting at 22 days
Private medical insurance packages
Employee Assistance Program

Fulltime

Systems Support Engineer

Chef is seeking Systems Support Engineers to serve as a vital link between our c...

Location

United States , San Francisco

Salary:

140000.00 - 175000.00 USD / Year

Chef Robotics

Expiration Date

Until further notice

Requirements

BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
Minimum 3+ years' experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
Prior experience in two or more of the following areas: machine learning, motion planning, robotics, computer vision, or control
Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering
Prior experience in API integrations for Support tooling development
Demonstrated track record of shipping products quickly and efficiently
Able to work independently and with minimal supervision
Ability to travel at least 75% of your time is required
Must be available to work a flexible schedule to support customers, including some weekends, nights, and on-call hours
Familiar with Linux/Unix and/or Robot Operating System (ROS)

Job Responsibility

Act as the face of Chef Robotics in the field, leading the in-field deployment and support of Chef’s robotic systems at customer sites
Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
Collaborate with Chef’s Applications and Engineering teams to prioritize to resolve production blocking issues
Execute field break/fix hardware repairs and deploy and test new software
Work with Chef’s Customer Success team to improve existing performance and to develop and test new tasks for the robot
Serve as a touchpoint for the customer to ensure they have a great experience with our team and our product
Willingness to be hands-on with in system break/fix
Prepare and develop technical presentations to explain our company's products or services to customers

Fulltime

Application Engineer

Chef Robotics is seeking an Applications Engineer to serve as the vital link bet...

Location

United States , San Francisco

Salary:

150000.00 - 175000.00 USD / Year

Chef Robotics

Expiration Date

Until further notice

Requirements

BS or MS in Robotics, Mechanical Engineering, Electrical Engineering, Computer Science or a related field
2+ years of experience in applications engineering, deployment, solutions engineering, field robotics or a similar customer-facing technical role
Prior experience in at least one of the following: robotics, motion planning, perception, controls or automation systems.
Willingness to travel up to 75% across North America to support customer deployments and on-site work
Familiarity with Linux/Unix, Robot Operating System (ROS), and scripting in Python.
Strong organizational and interpersonal skills - comfortable collaborating across technical and operations teams both internally and with customers
Able to work independently and with minimal supervision
Must be available to work a flexible schedule to support customers, including some weekend, nights and on-call hours

Job Responsibility

Partner with Sales and Product teams during early customer engagements to assess customer needs, identify opportunities, and evaluate technical feasibility.
Work directly with customers’ engineering and operations teams to understand their processes, challenges and success metrics.
Configure, test, and validate Chef’s robotic systems in the lab, working closely with R&D to adapt to each customer’s unique production environment.
Lead and project manage deployments, coordinating across Chef’s engineering, manufacturing, and customer teams to ensure smooth installations.
Lead on-site deployments, including installation, qualification testing, and production hardening
Work hands-on with the systems to test new software, configurations and resolve break fix hardware repairs.
Provide post-deployment support to ensure customer satisfaction and identify opportunities for product and feature expansion.
Capture customer feedback and translate it into actionable insights for Chef’s product and engineering teams.
Serve as the technical face of Chef Robotics representing our engineering rigor, problem-solving mindset and commitment to customer success.

What we offer

Be part of a mission-driven team transforming one of the world’s largest industries.
Work hands-on with cutting edge robotic systems solving real world problems.
Collaborate with a world class, cross functional team of roboticists, engineers and operators.
Build rare, multidisciplinary expertise at the intersection of robotics, operations and customer success.
Benefit from professional growth with exposure to both leadership and technical career paths.

Fulltime

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Lead Application Support Engineer

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