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The Participant Setup Lead Analyst profile is an exciting and integral part of the Customer Configuration and Engagement Team (CCE) within the Partner and Product Enablement area in GMNS Product Organization. This team is responsible for building and maintaining partner profiles that enable transactions on the American Express network. These profiles range from demographic information to financial data, operationalizing financial contracts. The team supports a substantial volume of new partnerships and changes to existing partnerships and must adhere to strict SLAs and audits by internal and external parties.
Job Responsibility:
Support operational requests of Participant Set up (PSU) related changes to maintain partner profiles and new setups from regional partner-facing and finance teams
Manage a production-oriented email inbox that serves as a key communication channel for regional partners and finance teams
Deliver on internal and external audit requirements pertaining to the CCE process
Apply strong analytical thinking to interpret data, identify discrepancies, and proactively flag potential risks or inconsistencies in partner profiles and financial setups
Support and enhance Business Intelligence initiatives including MIS reporting, dashboards, data validation, and performance tracking
Deliver world-class service to internal stakeholders while contributing to ongoing process improvement efforts
Requirements:
2–4 years of overall experience, preferably within a Bank and/or financial institution
Graduate/Postgraduate degree in Business Management, Operations, Finance, or related fields
Strong analytical & executions skills
Demonstrated curiosity and enthusiasm for learning new systems, tools, and reporting methodologies
Excellent written and verbal communication skills
Technical proficiency in MS Office and exposure to Microsoft Power Platforms (SharePoint, Power BI, Power Apps, Power Automate, etc.) preferred
Self-starter and team player who thrives in a fast-paced, lean, and often ambiguous environment
Exceptional attention to detail with a focus on accuracy and flawless execution
Flexible and collaborative, with the ability to work with global teams across time zones
Ability to build and maintain strong, positive relationships with professionals at all levels
Nice to have:
Card/payment industry experience is a plus
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program