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Lead Analyst-Opex

https://www.randstad.com Logo

Randstad

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Support the Manager – Operations Excellence (AI & GenAI) in driving the operational excellence, automation, and digital transformation agenda across Accounts Payable, Payroll, and Credit/CSA towers. This role performs detailed process analysis, supports Lean and CI projects, executes data analytics, builds automation/AI prototypes, drives adoption of new tools, and strengthens control and process maturity across all functions. Act as the analytical backbone for Ops Excellence, ensuring insights, RCA, standardization, and digital enablement are consistently delivered.

Job Responsibility:

  • Support tower managers (AP, Payroll, Credit/CSA) with structured analysis, dashboards, SOP updates, issue logs, and RCA documentation
  • Maintain weekly/monthly governance packs (KPI dashboards, trends, backlog reports, exception summaries)
  • Assist the Manager Opex in coordinating routines, meetings, action-trackers, and follow-ups across cross-functional teams
  • Conduct process studies (cycle time, exception mapping, waste identification) across all finance towers
  • Support creation and maintenance of standardized SOPs, control checklists, and process playbooks
  • Perform RCA using Lean tools (5 Whys, Fishbone, Pareto) and document systemic improvement opportunities
  • Track SLA performance, productivity metrics, rework trends, and tower-level quality indicators
  • Assist in identifying AI/GenAI and automation opportunities across AP, Payroll, and Credit/CSA operations
  • Build test prompts, small prototypes, and concept models using GenAI or automation tools under guidance
  • Prepare data samples, test scenarios, and validation logs for digital pilots
  • Track AI/automation adoption metrics, analyze exceptions, and identify improvement opportunities
  • Support control testing, SOP compliance checks, and documentation updates across all operational towers
  • Review exceptions, mismatches, audit findings, and reconciliation issues
  • prepare detailed analyses for corrective/preventive actions
  • Assist in ensuring audit readiness through evidence collation and documentation hygiene
  • Build dashboards, trend charts, and daily/weekly/monthly reports for productivity, exceptions, defects, and automation impact
  • Work with datasets from Oracle, reconciliation tools, and tower-specific sources to identify insights and opportunities
  • Provide data-driven insights to support decision-making for managers and the Opex lead
  • Collaborate with AP, Payroll, and Credit/CSA teams to gather inputs, validate findings, and pilot improvements
  • Engage with IT/Access, Procurement, Treasury, HR, Merchant Services, and Accounting/GL to resolve cross-functional issues
  • Support communication and change-adoption efforts for new processes or digital solutions

Requirements:

  • Bachelor’s degree in Commerce, Finance, Engineering, Analytics, or related field
  • 4–6 years of experience in business analysis, process excellence, digital/automation projects, or finance operations
  • Exposure to Shared Services (AP/Payroll/Credit/CSA)
  • Lean Yellow Belt/Green Belt preferred
  • AI/GenAI/Automation certifications preferred
  • Strong analytical and problem-solving skills
  • Ability to work with large datasets and convert insights into action
  • Structured communication and documentation capability
  • Curiosity and comfort working with emerging digital/AI tools
  • Ability to collaborate across multiple teams and functions
  • Strong follow-through, discipline, and execution reliability
  • High ownership mindset and learning agility
  • Proactive in identifying risks, issues, and improvement opportunities
  • Team-oriented and collaborative
  • Calm and structured working style in high-volume environments
  • Demonstrates continuous improvement mindset and openness to digital transformation

Nice to have:

  • Exposure to Shared Services (AP/Payroll/Credit/CSA)
  • Lean Yellow Belt/Green Belt
  • AI/GenAI/Automation certifications

Additional Information:

Job Posted:
April 25, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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