Lead Analyst for Cash Services Operations, Citi

Citi

Location:
Hungary, Budapest

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Lead Analyst for Cash Services Operations is a strategic professional responsible for managing and optimizing cash services, ensuring operational standards, driving process improvements, and collaborating with various stakeholders to enhance service quality. They develop and track performance metrics, identify risk and control measures, and oversee business initiatives and projects at a global financial institution.

Job Responsibility:

Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
Stay abreast of developments within the firm’s transformation and control initiatives, considering their implications for the role and the business
Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
Be accountable for the integrity of processes, operations, and associated results
may include responsibility for planning, budgeting, and policy formulation within the area of expertise
Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident, recommending and implementing solutions
Investigate various scorecards and performance management tools to mitigate exposure (risk/financial/regulatory)
design and implement monitoring reports and tools as needed
Continuously identify and drive opportunities to improve and strengthen organizational delivery by overseeing and developing various governance frameworks and tools
Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the group
Identify the need for and establish necessary guardrails to support the operational delivery of the organization
Manage stakeholders to ensure a best-in-class client experience, assess service quality, and identify areas for improvement
Collaborate with Risk and Controls teams and second-line partners, supporting operational teams in a wide range of programs, including but not limited to Continuity of Business (COB), End User Computing (EUC), Third Party Management (e.g., ICSA, CBDC), Records Management and Manager's Control Assessment (MCA)
Contribute to the establishment of operational standards for others
Develop and execute business plans, policies, and procedures, demonstrating an ability to lead projects, offer innovative solutions, and identify cost-saving opportunities

Requirements:

6-10 years of relevant experience
Significant industry experience required
Demonstrated subject matter expertise in multiple or specific skill sets, business areas, or products (risk & controls, senior management presentation, stakeholder management, analytics)
Fluency in English - written and verbal
Advanced usage of Microsoft products (Excel, PowerPoint, Word)
Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
Execution focused mindset to overcome obstacles and minimize bureaucracy
Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
Impeccable integrity and judgment
Leadership, talent management, and team building experience may serve as an asset

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
November 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Lead Analyst for Cash Services Operations