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Lead Alterations Specialist

United States, El Paso Employment contract · Job Posted June 04, 2026
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Job Description

Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand. This role will report to the Store Manager

Job Responsibility

  • Complete all fittings and alterations to the high standards of David’s Bridal
  • Welcome all customers with genuine and friendly enthusiasm over the phone and in person
  • Drive customer loyalty by making clientele calls to maximize appointments
  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Assist stylists in closing sales by consulting with customers regarding gown fit and customization
  • Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Trains Alterations Specialists in fitting and sewing techniques
  • Ensures ongoing product education for all Alterations team members
  • Communicate daily sales goal achieved to Store Manager
  • Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
  • Maintain high dress code standards per her/himself per dress code

Requirements

  • High School Diploma or degree
  • Prior seeing experience required, preferably in bridal and/or special occasion production environment
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system and ability to use one

What we offer

  • Rewarding Environment and Competitive Pay
  • Generous Dream Maker Discount After First Pay Period
  • Referral Incentive Program
  • Dayforce Wallet – Get Paid Early
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Wellness Days & Holidays, including your Birthday off
  • Pet Benefits
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  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
  • Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Trains Alterations Specialists in fitting and sewing techniques
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  • Generous Dream Maker Discount After First Pay Period
  • Referral Incentive Program
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  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
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  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
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  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
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  • Prior sewing experience required, preferably in bridal and/or special occasion production environment
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  • Responds promptly to all customer questions by providing product and service information
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  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
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  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
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  • Prior seeing experience required, preferably in bridal and/or special occasion production environment
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system and ability to use one
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Responds promptly to all customer questions by providing product and service information
  • Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service
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  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
  • Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Trains Alterations Specialists in fitting and sewing techniques
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  • Prior sewing experience required, preferably in bridal and/or special occasion production environment
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system and ability to use one
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Responds promptly to all customer questions by providing product and service information
  • Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service
  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
  • Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
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  • Prior seeing experience required, preferably in bridal and/or special occasion production environment
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system and ability to use one
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Responds promptly to all customer questions by providing product and service information
  • Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service
  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
  • Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
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  • Generous Team Member Discount After First Pay Period
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