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From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, customer obsessed, and love fashion and sewing, say “I do” and apply today! Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Job Responsibility
Welcome all customers with genuine and friendly enthusiasm over the phone and in person
Drive customer loyalty by making clientele calls to maximize appointments
Floor Manager during peak sales times to offer fit and alterations consultations
Assist stylists in closing sales by consulting with customers regarding gown fit and customization
Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards
Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Train Alterations Specialists in fitting and sewing techniques
Ensure ongoing product education for all Alterations team members
Communicate daily sales goal achieved to Store Manager
Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
Maintain high dress code standards per herself per dress code
Requirements
High School Diploma or degree
Prior seeing experience required, preferably in bridal and/or special occasion production environment
1-2 years prior retail experience in an apparel or specialty store environment
Prior experience with computerized POS system and ability to use one
What we offer
Generous Dream Maker Discount After First Pay Period
Referral Incentive Program
Dayforce Wallet – Get Paid Early
Health/Dental/Vision Insurance
401K Program
Paid Vacation, Wellness Days & Holidays, including your Birthday off