Lead Alarm Dispatch Coordinator, CVS Health

CVS Health

Location:
United States, Cumberland

Category:
-

Contract Type:
Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

This person functions as a 'lead' in the identification, tracking and dispatching of potential security events across the CVS Health enterprise. This person also performs various tasks in data entry and remote alarm management.

Job Responsibility:

Responds to inbound security alarm events by calling/dispatching appropriate authorities and following written instructions for specific events
Monitors video surveillance for breaches in building security and responds by taking appropriate action as determined by written policies and procedures
Communicates with store personnel and local authorities with security related issues
Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime
Maintains accurate alarm contacts for registered premises
Maintaining alarm processing database
Remotely accesses alarm systems and makes program changes as needed
Performs system backups and system maintenance as instructed
Works alongside SOC Supervisors to deliver superior security services to CVS Health business units
Generates alarm related reports for distribution to Loss Prevention and Operations management
Identifies, documents and creates R&M tickets for end users in incident management tracking system
Trains Alarm Coordinators on various functions of SOC operations
Perform designated supervisory functions including assisting with issues, clearing weekend task list, monitoring department mailbox, setting up guard service, setting up surveillance projects, communicating with on-call supervisor and service technician, answering emergency phone line

Requirements:

2+ years of emergency dispatch or command center leadership experience
High School Diploma or GED
Associate's Degree preferred
use logic and reasoning to reach conclusions and approaches to problems
use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
think quickly
work under stressful situations
actively listen and communicate effectively through clear speech and hearing
follow instructions
write clearly and spell correctly
establish priorities and pass on information as needed

Nice to have:

Ability to effectively train associates in a variety of functions
Proven ability to prioritize competing demands
Strong organizational skills to handle multiple tasks simultaneously with a minimum of supervision
Ability to effectively interact with management and local emergency response authorities
Previous experience with Bosch, DMP, Firelite, and Honeywell alarm panels
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player
Demonstrated ability to work with a high degree of accuracy and attention to detail
Demonstrated ability to maintain information in the strictest confidence
Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality
Familiarity with the Internet, including ability to quickly and easily navigate through search engines and websites
Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology
CSAA Level I & II certification a plus

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
October 29, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Alarm Dispatch Coordinator