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Solace Logo Solace · Health and Beauty

Lead Advocate

United States · Job Posted February 20, 2026
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Job Description

Advocates at Solace play a vital role in helping patients navigate complex health challenges and address health-related social needs. We’re seeking a Lead Advocate to serve as a front-line resource to our growing team of advocates, providing guidance and support through all the steps of the advocate-patient journey. Reporting to our Advocate Lifecycle Manager, this position will assist with advocate onboarding and training, be the first-line responder for advocate questions, and develop content and protocols that will allow advocates to help a wider array of patients.

Job Responsibility

  • Translate your experience as an advocate to inform improvements to the advocate and patient experience
  • Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
  • Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
  • Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
  • Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
  • Ensure that Solace’s protocols are being followed by the advocate team

Requirements

  • Bachelor's degree required
  • Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
  • Minimum 3 years of working in care management, care coordination or a related field.
  • Prior experience working as an advocate at Solace is strongly preferred
  • Comfortable leading virtual training sessions and bringing positive energy to group interactions
  • Strong organizational skills, verbal communication, and written communication
  • Flexibility, as the needs of a growing organization will evolve
  • Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
  • Applicants must be based in the United States.
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