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Capital One Logo Capital One · Customer Service

Lead Account Executive Operations - Client Services

United States, Houston Employment contract 109900.00 - 125400.00 USD / Year · Job Posted June 17, 2026
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Job Description

The Lead Account Executive provides essential operations support for direct connect processors into the network. This includes managing the relationship of assigned clients. The individual in this role will support lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.

Job Responsibility

  • Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
  • Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
  • Supporting business development through the onboarding of new franchises, issuers, acquirers, processors
  • Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
  • Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
  • Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
  • Client Engagement: This is a client-facing role requiring approximately 10% travel

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 6 years of payments industry experience within financial services

Nice to have

  • Bachelor’s Degree in Business, Finance, Information Technology, Engineering
  • 8+ years of payments industry experience within financial services
  • Experience influencing key stakeholders, executive level clients or internal business partners

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
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