Lead – Customer Implementation & Delivery (B2B Enterprise Software Product) Job at dMACQ (Mumbai)

Legal Engineer

Legal Engineers are product experts and problem solvers. They are responsible fo...

Location

United States , New York City

Salary:

120000.00 - 140000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
Passion for learning new technologies and driving outcomes through technical solutions
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
Curiosity for listening and understanding customers’ goals and values
Familiarity with CLM (contract lifecycle management) and legals operations business processes
Experience learning and adapting quickly to a growing organization
Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Job Responsibility

Lead 5-15 customer implementations simultaneously
Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad
Enable customers to build and maintain their Ironclad instances
Lead challenging conversations with customers to reset expectations and address product feedback
Advise customers on trade-offs that balance project timeline and their implementation goals
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team
Proactively identify opportunities to improve our team’s implementation processes
Respond to customer escalations in a way that inspires confidence and customer loyalty

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
Offers Equity

Fulltime

Technical Account Manager, Encompass

We are seeking a Technical Enterprise Account Manager to serve as a trusted advi...

Location

United States , Miami

Salary:

130000.00 - 170000.00 USD / Year

Truv

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer success, solutions engineering, Encompass administration/development, or a similar customer-facing technical role within B2B SaaS, mortgage technology, or lending operations
Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high-growth environments (50–200 employees), with the ability to operate autonomously and build processes from the ground up
Strong tenure in previous roles (5+ years in prior positions), reflecting stability, ownership, and long-term impact across customer accounts or technical programs
Solid technical foundation with hands-on experience in APIs, Encompass SDK, ICE Developer Connect APIs, LOS integrations, data mapping, automation workflows, and enterprise software systems
Proven experience managing strategic enterprise accounts, engaging with both technical and business stakeholders, and driving adoption of Encompass configurations, automations, and integrated tools
Strong analytical and problem-solving skills

Job Responsibility

Serve as the primary technical point of contact for assigned Encompass enterprise clients, owning the post-sales technical relationship and ensuring successful implementation, configuration, and ongoing optimization of the Encompass platform
Develop and maintain technical account plans that align Encompass capabilities with each customer’s mortgage workflows, compliance requirements, and long-term business objectives
Lead end-to-end onboarding and solution delivery, including Encompass environment setup, customizations, integrations (APIs, SDK, web services), and workflow automation, collaborating closely with client technical teams and internal engineering resources
Build and deliver targeted training programs to help customer teams effectively use Encompass features, custom tools, and integrated solutions
Proactively troubleshoot issues and address technical risks before they affect loan processing or customer satisfaction. Conduct regular technical reviews, pipeline health checks, and performance assessments to ensure optimal Encompass utilization
Monitor customer usage data, custom workflows, and integration performance to identify opportunities for improved efficiency, feature expansion, or additional Encompass modules
Partner with Product and Engineering to advocate for customer needs, share insights from customer implementations, and provide feedback on Encompass enhancements or API/SDK improvements
Document technical best practices, workflow standards, and custom configuration guidelines to support internal knowledge sharing and consistent delivery
Guide customers through Encompass updates, new feature releases, compliance changes, and required technical adjustments to maintain platform stability and regulatory readiness

Fulltime

Enterprise Account Manager

Woflow’s Account Management team serves as the key point of contact for our cust...

Location

United States , San Francisco; New York City

Salary:

Not provided

Woflow

Expiration Date

Until further notice

Requirements

8+ years of experience in a client-centric role with demonstrated success in building and growing strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
Ability to collaborate closely with Woflow’s technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
Curiosity in AI and creativity in proposing innovative solutions to clients to grow revenue and decrease costs
Experience managing large and complex clients, as well as a proven aptitude in navigating challenging customers and situations with ease
Excellent verbal and written communication skills – you can put together and lead external presentations that inspire confidence, as well as drive internal conversations that lead to successful outcomes for customers
Well-established familiarity with all aspects of a highly technical product that changes quickly, as well as comfort with managing technical details (APIs, data structures, etc.)
Global mindset. You will work across multiple time zones and cultures, and collaborate closely with contacts from a wide variety of backgrounds
Strong interest in AI, eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity

Job Responsibility

Develop and grow strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders within the broader organization
Oversee partnership, commercial, and technical matters (both strategic and tactical)
create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving revenue and mutually beneficial outcomes
Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects
ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
Serve as a trusted advisor to the customer and educate them on the use and benefits of additional products, as well as our industry more broadly
Advocate for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to elevate Woflow’s offerings to provide better support
Help manage all technical aspects of partnerships
propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
Dependent upon your accounts, ~10% domestic and/or international travel expected

What we offer

Competitive salary & equity package
Unlimited PTO (we mean it!)
Comprehensive medical, dental, and vision insurance plans
STD, LTD, AD&D, and life insurance coverage
Free membership to TalkSpace, Teladoc and Health Advocate
Free annual membership to One Medical in participating regions
401(k) retirement plan with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend
Annual all expenses paid offsite - previous ones have been to Mexico City, New Orleans

Fulltime

Mid Market Account Manager

Woflow’s Account Management team serves as the key point of contact for our cust...

Location

United States , San Francisco; New York City

Salary:

Not provided

Woflow

Expiration Date

Until further notice

Requirements

8+ years of experience in a client-centric role with demonstrated success in building and growing strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
Ability to collaborate closely with Woflow’s technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
Curiosity in AI and creativity in proposing innovative solutions to clients to grow revenue and decrease costs
Experience managing large and complex clients, as well as a proven aptitude in navigating challenging customers and situations with ease
Excellent verbal and written communication skills – you can put together and lead external presentations that inspire confidence, as well as drive internal conversations that lead to successful outcomes for customers
Well-established familiarity with all aspects of a highly technical product that changes quickly, as well as comfort with managing technical details (APIs, data structures, etc.)
Global mindset. You will work across multiple time zones and cultures, and collaborate closely with contacts from a wide variety of backgrounds
Strong interest in AI, eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity

Job Responsibility

Develop and grow strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders within the broader organization
Oversee partnership, commercial, and technical matters (both strategic and tactical)
create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving revenue and mutually beneficial outcomes
Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects
ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
Serve as a trusted advisor to the customer and educate them on the use and benefits of additional products, as well as our industry more broadly
Advocate for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to elevate Woflow’s offerings to provide better support
Help manage all technical aspects of partnerships
propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
Dependent upon your accounts, ~10% domestic and/or international travel expected

What we offer

Competitive salary & equity package
Unlimited PTO (we mean it!)
Comprehensive medical, dental, and vision insurance plans
STD, LTD, AD&D, and life insurance coverage
Free membership to TalkSpace, Teladoc and Health Advocate
Free annual membership to One Medical in participating regions
401(k) retirement plan with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend
Annual all expenses paid offsite - previous ones have been to Mexico City, New Orleans

Fulltime

Lead, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics...

Location

Turkey , Istanbul

Salary:

Not provided

Dataroid

Expiration Date

Until further notice

Requirements

6 to 10 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Proven experience in leading and inspiring customer-facing teams
Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies
Strong knowledge of technology, digital and innovation
Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools
Familiarity with digital & performance marketing, web & app analytics is preferred
Experience working with, and managing stakeholders, and high-value enterprise customers
Excellent listening, negotiation, and presentation skills
Team player with good interpersonal skills
Passion for supporting client’s growth through digital insights and engagement strategies

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets
Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members
Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Collaborate with product development teams to prioritize and shape the product backlog
Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
Collaborate with account and business development teams to support market expansions and revenue growth

What we offer

private health insurance
company-supported pension plans
meal vouchers
commute assistance
remote work benefits
a paid day off for your birthday
flexibility of adaptable working hours
online events
inspiring guest speakers
office snacks

Fulltime

Product Operations Manager

Fivetran is looking for a Product Operations Manager to help scale how our Produ...

Location

United States , Oakland; Denver

Salary:

135659.31 - 162797.68 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

2+ years of experience in product operations, product management, program management, or a related operational role, preferably in B2B SaaS or digital enterprise solutions
Experience supporting product teams at scale and understanding how software gets built and shipped in fast-moving, dynamic environments
Strategic & systems thinking
Execution excellence
Technical mastery
Communication & alignment skills
Leadership & mentoring skills
Biased toward action
Curious
Collaborative

Job Responsibility

Design delivery processes that scale across R&D squads, implementing SLAs, checkpoints, and agile ceremonies that drive visibility and accountability
Set up PMs for success with clear, repeatable processes and practices that operationalize optimal PDLC across the product organization
Ensure clearly defined roles, responsibilities, and boundaries across product, design, engineering, GTM, and support
Coordinate desired outcomes and timelines cross-functionally, removing blockers and reducing risks to help teams launch on time and per scope
Design operating systems that evolve with the company's needs
Streamline and automate routine PDLC tasks through digital innovation and AI-powered solutions
Design scalable tool setups and lead automation initiatives that replace manual work with smart workflows
Build self-service dashboards that give PMs and stakeholders the data they need
Enforce best practices and guardrails through digital solutions
Leverage AI tools to enhance productivity and drive innovation

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays
Volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend

Fulltime

Product Operations Manager

Fivetran is looking for a Product Operations Manager to help scale how our Produ...

Location

United States , Denver

Salary:

122008.06 - 146415.53 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

2+ years of experience in product operations, product management, program management, or a related operational role, preferably in B2B SaaS or digital enterprise solutions
Supported product teams at scale and understand how software gets built and shipped in fast-moving, dynamic environments
Strategic & Systems Thinking
Execution Excellence
Technical Mastery
Communication & Alignment
Leadership & Mentoring
Biased toward action
Curious
Collaborative

Job Responsibility

Design delivery processes that scale across R&D squads, implementing SLAs, checkpoints, and agile ceremonies that drive visibility and accountability
Set up PMs for success with clear, repeatable processes and practices that operationalize optimal PDLC across the product organization
Ensure clearly defined roles, responsibilities, and boundaries across product, design, engineering, GTM, and support
Coordinate desired outcomes and timelines cross-functionally, removing blockers and reducing risks to help teams launch on time and per scope
Design operating systems that evolve with the company's needs
Streamline and automate routine PDLC tasks through digital innovation and AI-powered solutions
Design scalable tool setups and lead automation initiatives that replace manual work with smart workflows
Build self-service dashboards that give PMs and stakeholders the data they need
Enforce best practices and guardrails through digital solutions
Leverage AI tools to enhance productivity and drive innovation

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays
Volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend

Fulltime

Business Systems Architect Principal

The Business Systems Architect Principal is central to BT International’s transf...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strategic Architecture Leadership – Proven ability to define and communicate architectural vision for complex business systems landscapes, with track record driving large-scale transformation programmes in regulated telco environments
Business Systems Domain Expertise – Deep understanding of BAU systems (sales, service, enterprise applications) and service operations platforms (service desk, AI Ops, lead-to-cash, billing, inventory) with knowledge of how these capabilities support business operations and cost optimisation
Systems Integration – Extensive experience linking together various IT systems, services and software across BAU applications, service operations platforms and NaaS capabilities to enable functional operation and support business processes
Vendor and Stakeholder Management – Strong ability to work with SaaS platforms and enterprise vendors as strategic partners, negotiate technical implementations and manage complex stakeholder relationships across business and operational teams
Modernisation Patterns – Expert knowledge of incremental modernisation approaches including service operations automation, AI-driven process optimisation and cloud-native patterns that balance operational continuity with transformation
Technical Depth – Hands-on background in business systems integration and service operations with coding capability, enabling credibility with engineering teams and active participation in technical spikes when needed
Operational Excellence – Understanding of comprehensive observability, service resilience and operational automation approaches including metrics, logging, distributed tracing and telemetry pipelines for business systems
NaaS Integration Understanding – Knowledge of how BAU systems integrate with network-as-a-service models, enabling sales and service operations to leverage aaS capabilities whilst maintaining operational stability
Leadership and Influence – Ability to lead blended IT teams (support, maintenance, BAU systems, service operations) through transformation, build consensus across organisational boundaries and develop technical leadership capability in operational functions
Extensive experience leading IT systems and BSS architecture in telecommunications or complex B2B environments, with demonstrated success modernizing legacy landscapes across multiple system domains

Job Responsibility

Define and lead the architectural strategy for business systems across BAU applications (sales, service, enterprise) and service operations (AI Ops, Service Desk, L2C including Pricing/Design/Quoting/SRM, billing, inventory), establishing target state architecture that optimises legacy systems whilst designing future-ready capabilities
Own the business systems portfolio optimisation roadmap, making strategic keep/modernise/retire decisions for BAU systems and service operations platforms based on technical fitness, cost-effectiveness and alignment with asset-light, NaaS-based operating model
Establish systems integration approaches that link together BAU applications, service operations platforms and NaaS capabilities, enabling functional operation across sales, service and enterprise systems whilst supporting business processes
Lead vendor strategy for business systems platforms including SaaS applications, enterprise systems and service operations tools, negotiating strategic partnerships that simplify IT landscape whilst aligning with aaS business needs and reducing vendor dependencies
Champion modern architecture patterns including service operations automation, AI-driven process optimisation, billing automation, inventory accuracy improvement and self-service capabilities that reduce manual propensity and improve cost-to-serve metrics
Design for operational excellence by establishing comprehensive observability across business systems including metrics, logging, distributed tracing and telemetry that enable proactive issue detection and support continuous improvement in service delivery
Collaborate with Data and AI architects to leverage data platforms and AI capabilities for business intelligence, service automation and customer insights, ensuring business systems generate valuable data and support AI-driven process improvements
Drive architectural governance through design reviews and architecture conformance processes, ensuring business systems initiatives align with enterprise standards, security requirements and support transformation to asset-light operating model
Build and mentor Business Systems architects who work with BAU operations and service delivery teams, establishing technical leadership capability and fostering architectural thinking across support, maintenance and enterprise systems functions
Work with engineering leadership to establish integration patterns that connect business systems with NaaS capabilities, enabling sales and service operations to leverage network-as-a-service whilst maintaining operational stability and cost-effectiveness

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Select Country

Lead – Customer Implementation & Delivery (B2B Enterprise Software Product)

dMACQ

Location:
India , Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Lead – Customer Implementation & Delivery (B2B Enterprise Software Product)

Legal Engineer

Technical Account Manager, Encompass

Enterprise Account Manager

Mid Market Account Manager

Lead, Customer Success

Product Operations Manager

Product Operations Manager

Business Systems Architect Principal

Our AI answers in your language

Lead – Customer Implementation & Delivery (B2B Enterprise Software Product)

dMACQ

Location:India , Mumbai

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Lead – Customer Implementation & Delivery (B2B Enterprise Software Product)

Legal Engineer

Technical Account Manager, Encompass

Enterprise Account Manager

Mid Market Account Manager

Lead, Customer Success

Product Operations Manager

Product Operations Manager

Business Systems Architect Principal

Location:
India , Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
May 04, 2026