Laundry Supervisor Job at Four Seasons (Beau Champ)

Job Description

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Job Responsibility

Is directly responsible for the day-to-day key processes in his/her area of work
leads and motivates colleagues by example and promotes teamwork
assumes training responsibilities when required
demonstrates a high degree of standards awareness
actively offers operational, employee and customer (internal and external) related feedback to management
displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
lives the Golden Rule
control linen IN & OUT from outsource company and make sure all linen send come back well press
raise PO for all Laundry expenses such as chemicals, laundry supplies and outsource Laundry each Month
conduct linen inventories each Month
cross checks all guest Laundry before deliver to guest villas
monitor uniform process delivery and quality of pressing
keep track of linen IN and Out
send Laundry production report to finance every Month
raise and update laundry glitches
takes proactive measures to prevent damage to and extend the life of hotel assets under supervision
possesses a high degree of product knowledge and relevant technical skills
coordinates the work of and supervises third party service providers
provides genuine hospitality and recognition in the work area
promotes hotel services and products
anticipates guest needs and takes ownership of guest concerns and requests
acts decisively to ensure guest satisfaction
offers a special service touch when an opportunity is presented
processes guest laundry, uniforms and hotel linen
is proficient in the safe handling of all relevant equipment and machinery
reports defects and accidents to management immediately
is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
attended guest and internal customers' calls and coordinated with concerned departments to ensure timely and efficient service delivery
assists in general department administration
conducts physical inventories of operating equipment and supplies and assists in the annual ordering process
adheres to the hotel's code of conduct and grooming & hygiene standards
is seen as working hands-on, assists colleagues in crunch times
Walks the talk
actively participates in briefings and meetings
facilitates communication between employees and management
maintains a clean and orderly work area and promotes a safe working environment
performs any additional duties as assigned
do spot check in pantries and make sure all linen are well arranged and not misuse
ensures follow up on maintenance requirements in the areas assigned
does minor garment repairs as required
adheres to the 'unprocessed garment' procedure

Requirements

Is directly responsible for the day-to-day key processes in his/her area of work
leads and motivates colleagues by example and promotes teamwork
assumes training responsibilities when required
demonstrates a high degree of standards awareness
actively offers operational, employee and customer (internal and external) related feedback to management
displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
lives the Golden Rule
control linen IN & OUT from outsource company and make sure all linen send come back well press
raise PO for all Laundry expenses such as chemicals, laundry supplies and outsource Laundry each Month
conduct linen inventories each Month
cross checks all guest Laundry before deliver to guest villas
monitor uniform process delivery and quality of pressing
keep track of linen IN and Out
send Laundry production report to finance every Month
raise and update laundry glitches
takes proactive measures to prevent damage to and extend the life of hotel assets under supervision
possesses a high degree of product knowledge and relevant technical skills
coordinates the work of and supervises third party service providers
provides genuine hospitality and recognition in the work area
promotes hotel services and products
anticipates guest needs and takes ownership of guest concerns and requests
acts decisively to ensure guest satisfaction
offers a special service touch when an opportunity is presented
processes guest laundry, uniforms and hotel linen
is proficient in the safe handling of all relevant equipment and machinery
reports defects and accidents to management immediately
is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
attended guest and internal customers' calls and coordinated with concerned departments to ensure timely and efficient service delivery
assists in general department administration
conducts physical inventories of operating equipment and supplies and assists in the annual ordering process
adheres to the hotel's code of conduct and grooming & hygiene standards
is seen as working hands-on, assists colleagues in crunch times
Walks the talk
actively participates in briefings and meetings
facilitates communication between employees and management
maintains a clean and orderly work area and promotes a safe working environment
performs any additional duties as assigned
do spot check in pantries and make sure all linen are well arranged and not misuse
ensures follow up on maintenance requirements in the areas assigned
does minor garment repairs as required
adheres to the 'unprocessed garment' procedure

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Laundry Supervisor

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