Laundry Supervisor Job at SOFITEL (Dubai)

Job Description

To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed. To supervise outsourced laundry services, for quality and standard procedures to ensure a proper storage of the chemicals, respecting the environmental procedures. To ensure laundry staff has a full knowledge of all the textiles and their proper care. To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary. To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.

Job Responsibility

Administration
Financial and Revenue Responsibilities
Training and Human Resources
Guest Service Responsibilities
Maintenance and Equipment
Miscellaneous
Health and Safety

Requirements

Go through logbook for follow up
Periodical check-up linen chart and pantry to ensure all housework are completed within the same day
Ensure all linen/rewash linen have been returned promptly
Check if any preventive maintenance
Keep records of daily housework, production record
Rotate employees to different job whenever it is considered necessary
Ensure that there are ample stock of chemicals and all other items required for teh department
Keep records on attendance of all laundry staff to prepare duty rosters
To participate in monthly inventories
Maximize the potential of ambassadors by through training programs. Identify training based on departmental needs
Work closely with the staff and do on job training
Create a positive and relaxed working environment and develop team work
Take action to eliminate potential problems and unhealthy practices
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation
Treat complaints of harassment and discrimination promptly and confidentially
Treat customers and colleagues from all cultural groups with respect and sensitivity
Identify and deal with issues which may cause cross cultural conflict or misunderstanding
Make sure that the quality control for guest laundry, room linen, F&B linen and uniform is maintained
Ensure that all linen and uniforms are damaged free and properly pressed
Check on quality finishing of the product
Know how to operate all of the equipment and trains staff in safe and proper handling
Keep informing engineering department of checking and repairing malfunction machinery
Assist in the schedule of preventive maintenance program
To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed
To supervise outsourced laundry services, for quality and standard procedures to ensure a proper storage of the chemicals, respecting the environmental procedures
To ensure laundry staff has a full knowledge of all the textiles and their proper care
To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary
To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances
All ambassadors may be assigned to other duties in the hotel as and when required by business levels
Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

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Laundry Supervisor

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