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Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
Job Responsibility
Process all soiled hotel bed linens, terry and food and beverage table linens by operating heavy load machine (washer 480 lbs. / Dryer 500 lbs. / Dry cleaning machinery in accordance to hotel's standards
Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles
Responsible for sorting/folding towels and linens, operating various presser machines to finalize guest items and employee uniforms in a timely, efficient and safe manner
The Laundry Attendant may assist and receive, unload, and process deliveries
Verify and track received inventory and complete inventory reports and logs
Work with suppliers to resolve discrepancies between invoices and actual received merchandise
Conduct inventory audits to determine inventory levels and needs
Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots
Refuse acceptance of damaged, unacceptable, or incorrect items
Requirements
Previous laundry experience preferred should have knowledge of dry-cleaning equipment, chemical handling, and finishing techniques for all types of fabrics
Must have the ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens into/out of laundry machines (able to lift 50 lbs.)
Enjoy working with a team in high temperatures and a fast-paced environment
Ability to communicate in English verbally and in writing
Excellent Customer Service skills
Consistently offers professional, engaging and friendly service
Receiving all housekeeping items and verifying quantity received with quantity invoiced
Filling and maintaining the required inventory levels while keeping storage area clean and up to fire safety codes
Assist with the room turn and various other department requests when necessary
Able to reach, bend, twist, pull, and stoop
grasp, turn, and manipulate objects
Move up and down stairs and/or service ramps
move, lift, or carry objects weighing less than or equal to 50 pounds