Launch Strategy & Operations - Marketing & Comms Job at Figma (San Francisco)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Director of Marketing Operations, Global

To support Koala's rapid scaling into new markets and revitalised Brand approach...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

8+ years in Project Management, Operations or Program Management roles
In-house experience at a Global Brand is a must
Strong planning skills, with experience creating clear roadmaps and translating a strategic vision into steps for the team
Proven track record of successfully driving and completing complex, cross-functional workstreams and effectively navigating a dynamic, multi-team (matrixed) environment
Strong background in strategic planning, with demonstrable experience in creating clear operational roadmaps and translating a strategic vision into tangible, sequenced delivery plans
Deep understanding of process design, resource allocation, and capacity management
Familiarity with project management and operational tools (e.g., Airtable, Asana, Monday, resource planning software) and strong proficiency in communication and presentation

Job Responsibility

Design and own the end-to-end Marketing Operations system that governs how all teams (Brand, Creative, Product, Performance) execute work
Translate annual and seasonal marketing strategies into clear, sequenced delivery roadmaps with defined milestones and dependencies
Lead the planning and scheduling of the integrated marketing calendar, ensuring clarity on who is doing what and when
Be the source of truth for Marketing team capacity, managing workload, and forecasting resource needs for major campaigns and product launches
Identify and proactively resolve resource or process bottlenecks and scheduling conflicts to maintain project flow and avoid burnout
Standardise and document the core ways of working across the Marketing organisation and our key partners, focusing on simplicity and speed
Champion the adoption and optimal use of all marketing technology and project management tools and systems as needed (e.g., Airtable/Asana) to boost team efficiency
Ensuring a steady rhythm of comms, acting as a liaison between Brand / Marketing / Creative and critical cross-functional partners, including E-commerce, Product, Finance, and Regional Teams
Establish a consistent and reliable communication cadence for reporting project status, risks, and performance to leadership and stakeholders
Proactively identify potential project risks and develop mitigation strategies to ensure on-time and high-quality campaign delivery

What we offer

Hybrid working - ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Generous time off - volunteer, parental, Koala life leave and more
Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more
Pet-friendly - The Koala Treehouse is as pet-friendly as they get
Free Koala products with ‘mates rates’ for your friends and fam
Access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days
Community & connection - BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1%

Fulltime

Senior Communications Manager

As part of the Microsoft Gaming Communications team, you will join a group of pr...

Location

United States , Mountain View

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
3+ years specialized functional (e.g., retail, technology) experience
4+ years experience supporting senior executives in an executive communications role
3+ years experience working with social media platforms

Job Responsibility

Global lead and project manager for cross functional teams on key games moments and events
Partner with comms and marketing leadership to evolve process around go-to-market plans and long-range planning
Identify Comms learnings across Game Content & Studios to implement best practices on key launch efforts such as announcements, previews, reviews, momentum, measurement, and creator strategy
Collaborate with other communications leads and studio teams to drive integrated storytelling for major game moments, identifying and implementing opportunities for portfolio-wide storytelling and creator initiatives across Game Studios
Help drive rhythm of business for the content team, including team operations and fiscal planning as well as helping team pioneer new ways of storytelling

Fulltime

Partner Marketing Lead

This role sits at the intersection of enterprise GTM, ecosystem strategy, and re...

Location

United States , San Francisco; Boston

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

8+ years Partner Marketing experience in B2B SaaS
Proven success building partner programs that are differentiated and stand out, not just inheriting them
Experience with partner enablement, co-marketing, lifecycle programs, partner portals, and ecosystem development
Strong knowledge of partner sales motions, pipeline tracking, MDF budget management, and attribution models
Demonstrated ability to measure partner impact to pipeline and ARR with operational rigor
Skilled at translating product value into partner-ready messaging and field enablement materials
Collaborative, relationship-oriented, and comfortable influencing cross-functionally
Strategic and execution-oriented, setting the vision and build the programs that operationalize it
Scrappy, experimental, excited to build net-new processes and iterate quickly

Job Responsibility

Own partner marketing strategy and programs for GTM partners, technology partners, SI/channel partners, and global ecosystem partners and integrations
Build the Lovable partner program framework including tiers, incentives, onboarding, co-marketing tracks, and lifecycle touchpoints for all partner and program types
Stand up partner enablement and education initiatives — one-pagers, hackathons, pitch decks, curriculums, value messaging, demo paths, content training, battlecards
Lead partner field marketing across events, account collaboration, co-selling motions, and campaign execution
Develop partner prospecting and acquisition motions aligned with GTM priorities
Manage MDF strategy including investment allocation, approval framework, program ROI tracking
Build lifecycle programs for partner onboarding, activation, maturity, retention, and advocacy
Operate as a key interface between partners and internal teams — sales, integrated campaigns, product marketing, brand, comms, revenue ops
Stand up measurement frameworks to track partner contribution to pipeline, influenced ARR, sourced deals, and revenue velocity
Own co-marketing strategy including joint webinars, shared content and events, launches, case studies, blogs, thought leadership, and partner amplification

Fulltime

Business Communications Lead

We’re looking for a senior Business Communications Lead for APAC to define and d...

Location

Singapore , Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

12+ years’ experience in b2b or technology communications
Strong understanding of enterprise sales motions and how communications influences pipeline, trust, and adoption
Deep earned media experience with strong relationships across business, corporate, and technology media
Proven experience partnering closely with sales, marketing, legal, policy, and product teams
Experience operating at exec level and advising leaders in high-stakes, ambiguous environments
Ability to flex confidently across corporate, product, GTM, and policy topics with sound judgement
Experience working in international or regional roles within global companies and complex operating environments
Excellent writing and editing skills, with the ability to translate complex technology into clear business value
Comfortable working at pace on high-profile issues under tight deadlines
Experience managing agency partners and building small, effective teams

Job Responsibility

Set and execute the APAC B2B communications strategy, aligned with regional GTM priorities and global narratives
Partner closely with go-to-market leaders, XFN partners and local comms leads to support growth, deal momentum, and strategic accounts
Develop clear, credible umbrella and vertical-specific narratives and strategies around AI adoption, business transformation, productivity, and trust - and advertising
Lead earned strategy for B2B audiences, including business, trade, and vertical press, as well as relevant business influencers
Tell customer and partner stories that demonstrate real-world impact across priority APAC markets
Shape and deliver executive thought leadership programmes, including defining narratives, securing speaking opportunities, media engagement, roundtables, and proprietary events
Partner cross-functionally to align campaigns, content, and events with communications goals and sales priorities
Play a key role in defining owned and operated enterprise moments across APAC, including major industry events, executive dinners, and regional forums
Act as the regional bridge between global teams and local comms leaders, localising global launches and feeding APAC insight back into central strategy

Fulltime

Head of Brand Events

Lovable is redefining how software gets built: faster, more creatively, and with...

Location

United States , San Francisco, Boston

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

8+ years leading brand events, experiential marketing, or creative event programs — ideally within a developer tool, consumer technology, or high-growth SaaS company
Demonstrated track record producing user conferences, summits, or flagship owned events with meaningful community and business impact
Experience designing and running workshop or education-forward event formats for technical or semi-technical audiences
Proven ability to manage large event budgets with financial rigor, strong vendor relationships, and disciplined ROI thinking
Background building event programs from scratch in a startup environment — comfortable without a large team or established playbook
A strong, distinctive creative point of view — you can articulate what makes an event feel like a brand, not just a meeting
Exceptional content and narrative instincts: the ability to shape speaker programs, session formats, and onstage storytelling that move audiences
Comfort working at the intersection of brand, community, and product marketing — you understand how events serve all three simultaneously
Experience commissioning or directing production partners, spatial designers, and creative vendors to bring ambitious concepts to life on budget
Deep appreciation for developer culture, maker communities, and the aesthetic sensibilities of the technical audience Lovable serves

Job Responsibility

Lead the vision, strategy, and execution of Lovable’s full owned event portfolio from our annual user conference to intimate workshops, builder showcases, and brand-defining one-time moments
Design the event calendar and portfolio architecture: which formats we use, when, for whom, and why with a clear point of view on how each event reinforces Lovable’s brand and deepens community
Own the end-to-end event lifecycle: concept development, production planning, vendor sourcing and management, budget ownership, creative direction, and post-event analysis
Help scale the programmatic approach to Lovable’s community-led events to globally scale offerings and inspire organic advocacy amongst our most dedicated users
Design and scale Lovable’s workshop program: hands-on, education-forward experiences that turn curious people into confident builders and confident builders into advocates
Develop formats, curricula, and facilitation approaches that work at different audience sizes, intimate roundtables, city-based workshops, virtual sessions, and large-scale deep-dives
Partner with product and product marketing to ensure workshop content reflects the product roadmap and surfaces new capabilities in ways that drive real usage and retention
Set the creative vision for every Lovable event, the environmental design, attendee journey, production aesthetics, and sensory details that make our events feel like no one else’s
Partner with brand and design to develop event visual identities, spatial design, and physical/digital touchpoints that are cohesive, distinctive, and campaign-worthy
Identify and architect one-time brand moments, unexpected activations, cultural collaborations, or pop-up experiences that generate earned media, social amplification, and cultural relevance

Fulltime

Senior Content Marketing Manager

We’re looking for a highly strategic Senior Content Marketing Manager to own the...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

110000.00 - 162000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

7–10 years of B2B content experience with a track record of building programs that drive measurable impact across awareness and demand
Deep experience collaborating with executives, customers, and SMEs to produce differentiated market-shaping thought leadership and category narratives
Proven ownership of organic social strategies: channel planning, voice development, executive social, employee advocacy, and social listening/engagement
Strong editorial judgment and storytelling skills with the ability to translate complex concepts into simple, compelling narratives
Proficiency with SEO, content analytics, and experimentation to prioritize topics, optimize distribution, and demonstrate ROI
Hands‑on writing and editing skills across long‑form, short‑form, and multimedia formats
comfortable giving and receiving editorial feedback
Experience coordinating external partners and vendors, including budgeting and capacity planning for outsourced work
Familiarity with tools such as CMS platforms, SEO suites, analytics, social scheduling and listening, project management, and marketing automation

Job Responsibility

Build and continuously evolve a company‑wide content strategy aligned to growth priorities, target segments, and the buyer journey, translating strategy into clear editorial roadmaps and channel plans
Own and manage integrated content and social calendars, ensuring the right mix of campaigns, thought leadership, product narratives, customer stories, and lifecycle content is planned, produced, and shipped on time
Own the organic brand awareness motion via social: define content pillars and social voice, executive social and employee advocacy programs, channel‑specific formats, and trend/reactive content guidelines
Partner with customers and subject matter experts (SMEs) to develop unique points of view on the market, shaping signature assets such as category narratives, executive bylines, long‑form guides, research reports, and event keynotes
Lead the development of cornerstone content and atomize it across blog, social, newsletter, sales enablement, webinars, video, podcasts, and field events to maximize reach and ROI
Establish an editorial governance model including voice and tone, messaging guardrails, briefing templates, and QA standards to ensure clarity, consistency, and brand integrity
Collaborate with Product Marketing, Growth, Comms, Field, and Sales to align content with launches, demand programs, events, and enablement needs, setting clear briefs and success metrics
Measure, analyze, and report on content performance (traffic, engagement, pipeline, SEO, social share of voice), translating metrics into an experimentation roadmap to drive continuous growth and audience building
Coordinate external partners (agencies and freelancers) with clear briefs, SLAs, and editorial standards to scale production as needed
Drive operational excellence across intake, prioritization, production workflows, and reviews, improving speed‑to‑publish and content quality

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
One time work from home stipend & annual stipends for professional development and caretaking
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Head of Communications

Suno is hiring a Head of Communications to be the founding member and build a co...

Location

United States , NYC, Boston

Salary:

200000.00 - 300000.00 USD / Year

Suno

Expiration Date

Until further notice

Requirements

10 years+ of communications experience with a deep background in media relations, PR, executive comms, and internal storytelling
Deep relationships with top-tier music and media industry members, experience influencing consumer narratives
Experience with policy communications in a new or emerging field
Global perspective with experience adapting messaging across diverse audiences and geographies
Comfort with ambiguity
A track record of delivering launches and storytelling that drive measurable business impact
A love of music

Job Responsibility

Lead a unified marketing and communications strategy
Develop the Suno voice in a variety of public media landscapes
Partner cross-functionally to ensure external messaging is inspiring, accurate and engaging
Partner with the People & Operations team to establish internal communications strategies
Mentor, grow, and lead a high-performing communications team
Craft thought leadership strategies
Represent Suno externally as needed
Use data, market intelligence, customer insights, and sentiment analysis to refine and strengthen Suno’s brand and narrative

What we offer

Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays + Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)

Fulltime

Launch Strategy & Operations - Marketing & Comms

Figma

Location:
United States , San Francisco ▼
New York

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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