Launch Strategy & Operations - Marketing & Comms Job at Figma (San Francisco)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

New

Director of Marketing Operations, Global

To support Koala's rapid scaling into new markets and revitalised Brand approach...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

8+ years in Project Management, Operations or Program Management roles
In-house experience at a Global Brand is a must
Strong planning skills, with experience creating clear roadmaps and translating a strategic vision into steps for the team
Proven track record of successfully driving and completing complex, cross-functional workstreams and effectively navigating a dynamic, multi-team (matrixed) environment
Strong background in strategic planning, with demonstrable experience in creating clear operational roadmaps and translating a strategic vision into tangible, sequenced delivery plans
Deep understanding of process design, resource allocation, and capacity management
Familiarity with project management and operational tools (e.g., Airtable, Asana, Monday, resource planning software) and strong proficiency in communication and presentation

Job Responsibility

Design and own the end-to-end Marketing Operations system that governs how all teams (Brand, Creative, Product, Performance) execute work
Translate annual and seasonal marketing strategies into clear, sequenced delivery roadmaps with defined milestones and dependencies
Lead the planning and scheduling of the integrated marketing calendar, ensuring clarity on who is doing what and when
Be the source of truth for Marketing team capacity, managing workload, and forecasting resource needs for major campaigns and product launches
Identify and proactively resolve resource or process bottlenecks and scheduling conflicts to maintain project flow and avoid burnout
Standardise and document the core ways of working across the Marketing organisation and our key partners, focusing on simplicity and speed
Champion the adoption and optimal use of all marketing technology and project management tools and systems as needed (e.g., Airtable/Asana) to boost team efficiency
Ensuring a steady rhythm of comms, acting as a liaison between Brand / Marketing / Creative and critical cross-functional partners, including E-commerce, Product, Finance, and Regional Teams
Establish a consistent and reliable communication cadence for reporting project status, risks, and performance to leadership and stakeholders
Proactively identify potential project risks and develop mitigation strategies to ensure on-time and high-quality campaign delivery

What we offer

Hybrid working - ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Generous time off - volunteer, parental, Koala life leave and more
Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more
Pet-friendly - The Koala Treehouse is as pet-friendly as they get
Free Koala products with ‘mates rates’ for your friends and fam
Access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days
Community & connection - BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1%

Fulltime

New

Senior Communications Manager

As part of the Microsoft Gaming Communications team, you will join a group of pr...

Location

United States , Mountain View

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
3+ years specialized functional (e.g., retail, technology) experience
4+ years experience supporting senior executives in an executive communications role
3+ years experience working with social media platforms

Job Responsibility

Global lead and project manager for cross functional teams on key games moments and events
Partner with comms and marketing leadership to evolve process around go-to-market plans and long-range planning
Identify Comms learnings across Game Content & Studios to implement best practices on key launch efforts such as announcements, previews, reviews, momentum, measurement, and creator strategy
Collaborate with other communications leads and studio teams to drive integrated storytelling for major game moments, identifying and implementing opportunities for portfolio-wide storytelling and creator initiatives across Game Studios
Help drive rhythm of business for the content team, including team operations and fiscal planning as well as helping team pioneer new ways of storytelling

Fulltime

Senior Content Marketing Manager

We’re looking for a highly strategic Senior Content Marketing Manager to own the...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

110000.00 - 162000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

7–10 years of B2B content experience with a track record of building programs that drive measurable impact across awareness and demand
Deep experience collaborating with executives, customers, and SMEs to produce differentiated market-shaping thought leadership and category narratives
Proven ownership of organic social strategies: channel planning, voice development, executive social, employee advocacy, and social listening/engagement
Strong editorial judgment and storytelling skills with the ability to translate complex concepts into simple, compelling narratives
Proficiency with SEO, content analytics, and experimentation to prioritize topics, optimize distribution, and demonstrate ROI
Hands‑on writing and editing skills across long‑form, short‑form, and multimedia formats
comfortable giving and receiving editorial feedback
Experience coordinating external partners and vendors, including budgeting and capacity planning for outsourced work
Familiarity with tools such as CMS platforms, SEO suites, analytics, social scheduling and listening, project management, and marketing automation

Job Responsibility

Build and continuously evolve a company‑wide content strategy aligned to growth priorities, target segments, and the buyer journey, translating strategy into clear editorial roadmaps and channel plans
Own and manage integrated content and social calendars, ensuring the right mix of campaigns, thought leadership, product narratives, customer stories, and lifecycle content is planned, produced, and shipped on time
Own the organic brand awareness motion via social: define content pillars and social voice, executive social and employee advocacy programs, channel‑specific formats, and trend/reactive content guidelines
Partner with customers and subject matter experts (SMEs) to develop unique points of view on the market, shaping signature assets such as category narratives, executive bylines, long‑form guides, research reports, and event keynotes
Lead the development of cornerstone content and atomize it across blog, social, newsletter, sales enablement, webinars, video, podcasts, and field events to maximize reach and ROI
Establish an editorial governance model including voice and tone, messaging guardrails, briefing templates, and QA standards to ensure clarity, consistency, and brand integrity
Collaborate with Product Marketing, Growth, Comms, Field, and Sales to align content with launches, demand programs, events, and enablement needs, setting clear briefs and success metrics
Measure, analyze, and report on content performance (traffic, engagement, pipeline, SEO, social share of voice), translating metrics into an experimentation roadmap to drive continuous growth and audience building
Coordinate external partners (agencies and freelancers) with clear briefs, SLAs, and editorial standards to scale production as needed
Drive operational excellence across intake, prioritization, production workflows, and reviews, improving speed‑to‑publish and content quality

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
One time work from home stipend & annual stipends for professional development and caretaking
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Social Media Lead

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ...

Location

United States , Mountain View

Salary:

96000.00 - 153000.00 USD / Year

Kodiak Robotics

Expiration Date

Until further notice

Requirements

5+ years managing social channels for a technology, robotics, mobility, or AI-adjacent brand
Exceptional writing and editing skills
able to simplify technical topics without diluting accuracy
Strong creative instincts and experience crafting short-form video, motion, and visual storytelling
Strong judgment and comfort operating in regulated, high-visibility industries
Strong familiarity with social analytics tools and performance measurement
Comfortable working cross-functionally with executives, comms, designers, and product teams

Job Responsibility

Lead daily management of LinkedIn, X, Instagram, YouTube, Reddit, and emerging channels
Develop platform-specific posting strategies and maintain an organized content calendar
Translate campaigns, product updates, events, and announcements into channel-appropriate content
Monitor competitive activity and platform trends to inform ongoing adjustments
Write crisp, on-brand copy that reflects Kodiak’s tone and strategic messaging
Create short-form content using existing footage, images, and assets in collaboration with internal creative resources
Collaborate with video and design partners to produce social-ready assets for campaigns and launches
Monitor and respond to comments and brand mentions daily to maintain a thoughtful and accurate presence
Flag sentiment shifts, misinformation, or controversial topics to Marketing and Comms
Support proactive engagement with industry influencers, analysts, and partners when appropriate

What we offer

Competitive compensation package including equity and biannual bonuses
Excellent Medical, Dental, and Vision plans
Flexible PTO and generous parental leave policies
Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)

Fulltime

New

Director, GTM Enablement

As our Director, GTM Enablement, you will lead the strategy and execution of ena...

Location

United States , San Francisco

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Significant leadership experience in Revenue or Sales Enablement within B2B SaaS, owning multi-role enablement (Sales, SDR, CS) and delivering measurable impact on ramp, win rate, deal velocity, and NRR/expansion
Demonstrated success building scalable onboarding and role-based curricula, and launching cross-functional readiness programs that integrate product, competitive, and process change enablement
Strong cross-functional influence partnering with Product Marketing, Product, Demand Gen, Sales/CX leadership,and Revenue Operations
proven change management in complex and fast-moving GTM environments
Data-driven approach to enablement with proficiency collaborating on reporting and establishing inspection cadences tied to GTM outcomes and productivity metrics
Familiarity with modern GTM toolsets (e.g., CRM, conversational intelligence platforms, learning/enablement platforms) and comfort incorporating AI-driven insights into training and coaching programs
Excellent storytelling, facilitation, and coaching skills
ability to help translate a company narrative into simple, role-ready talk tracks and assets that sellers actually use

Job Responsibility

Set and own the end-to-end revenue enablement strategy and operating model (onboarding, skills/certification, role-based curricula, continuous learning) for all revenue functions
define clear success metrics tied to pipeline, win rate, ramp time, retention/expansion, and productivity
Build monthly and quarterly enablement plans that align to Culture Amp’s narrative, campaigns, and product GTM, partnering with Product Marketing on story-led assets, competitive positioning, and objection handling, and with Marketing and Sales leadership on activation in the field
Lead cross-functional launch readiness for major product and narrative updates
drive the adoption of pitch materials, playbooks, battlecards, and talk tracks
ensure SDR, AEs, and CS have role-specific practice, assets, and reinforcement
Partner with Revenue Operations sister teams to to embed process changes (e.g. tool updates and system overhauls) with training, comms, and change management that drive adoption and policy compliance at scale
Establish an enablement measurement framework and inspection cadence, leveraging Looker dashboards and RevOps reporting to track leading and lagging indicators
iterate based on data and seller feedback
Design and govern onboarding programs that reduce ramp time and improve time-to-first-deal and time-to-first-expansion across segments and regions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

New

Director, GTM Enablement

As our Director, GTM Enablement, you will lead the strategy and execution of ena...

Location

United States , Chicago

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Significant leadership experience in Revenue or Sales Enablement within B2B SaaS, owning multi-role enablement (Sales, SDR, CS) and delivering measurable impact on ramp, win rate, deal velocity, and NRR/expansion
Demonstrated success building scalable onboarding and role-based curricula, and launching cross-functional readiness programs that integrate product, competitive, and process change enablement
Strong cross-functional influence partnering with Product Marketing, Product, Demand Gen, Sales/CX leadership,and Revenue Operations
proven change management in complex and fast-moving GTM environments
Data-driven approach to enablement with proficiency collaborating on reporting and establishing inspection cadences tied to GTM outcomes and productivity metrics
Familiarity with modern GTM toolsets (e.g., CRM, conversational intelligence platforms, learning/enablement platforms) and comfort incorporating AI-driven insights into training and coaching programs
Excellent storytelling, facilitation, and coaching skills
ability to help translate a company narrative into simple, role-ready talk tracks and assets that sellers actually use

Job Responsibility

Set and own the end-to-end revenue enablement strategy and operating model (onboarding, skills/certification, role-based curricula, continuous learning) for all revenue functions
define clear success metrics tied to pipeline, win rate, ramp time, retention/expansion, and productivity
Build monthly and quarterly enablement plans that align to Culture Amp’s narrative, campaigns, and product GTM, partnering with Product Marketing on story-led assets, competitive positioning, and objection handling, and with Marketing and Sales leadership on activation in the field
Lead cross-functional launch readiness for major product and narrative updates
drive the adoption of pitch materials, playbooks, battlecards, and talk tracks
ensure SDR, AEs, and CS have role-specific practice, assets, and reinforcement
Partner with Revenue Operations sister teams to to embed process changes (e.g. tool updates and system overhauls) with training, comms, and change management that drive adoption and policy compliance at scale
Establish an enablement measurement framework and inspection cadence, leveraging Looker dashboards and RevOps reporting to track leading and lagging indicators
iterate based on data and seller feedback
Design and govern onboarding programs that reduce ramp time and improve time-to-first-deal and time-to-first-expansion across segments and regions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

New

Support Worker

Thera East Anglia has an exciting opportunity available for a Support Worker to ...

Location

United Kingdom , Harleston

Salary:

13.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving licence is preferred but not essential
No previous experience or qualifications required, full training will be provided
Compassionate, caring, confident and resilient
Excellent communication and interpersonal skills
Self-starter, with a high level of motivation
Excellent written and verbal communication skills. Confident, articulate, and professional
Keenness to learn in a fast-paced environment and creatively solve problems
Desire to embrace our values and vision and have fun

Job Responsibility

Help create innovative ways to support individuals achieve their own personal goals, aims and ambitions
Supporting people in their daily lives is varied and could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, employment, individual interests and travel
You may be supporting people in their own home or out and about in their community

What we offer

Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities
Flexible working hours for work life balance
Immediate interview and quick start date (subject to pre-employment checks)
28 days Annual Leave including bank Holidays (pro Rata)
Employee support line to support you and your family
Free nationally accredited training, and the opportunity to earn a qualification and progress your career
Contributory Pension Scheme
Free Enhanced DBS check
Refer a friend and earn up to £300
Cycle to Work Scheme

Launch Strategy & Operations - Marketing & Comms

Figma

Location:
United States , San Francisco ▼
New York

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Launch Strategy & Operations - Marketing & Comms