Launch Operations Coordinator Job at Museum of Illusions (Zagreb)

Job Description

The Launch Operations Coordinator plays a key role in bringing new Museum locations to life by supporting and coordinating all operational aspects of the launch process. Working closely with cross-functional teams, this role ensures the smooth execution of activities from the initial project phases through to final opening. The position involves overseeing logistical, administrative, and operational details, aligning stakeholders, and keeping tasks on track to meet project timelines. With a strong focus on organization, collaboration, and hands-on execution, the Launch Operations Coordinator helps streamline workflows, maintain consistency and quality, and ensure that every element is ready for a successful opening. This role offers the opportunity to work at the center of the launch process and see tangible results from your work at each new Museum opening.

Job Responsibility

Support and coordinate all operational and commercial activities across the full museum launch lifecycle, from early setup through opening
Prepare, organize, and maintain operational documentation, including guidelines, instructions, training materials, and checklists
Act as a hands-on operational partner to franchisees during pre-opening, guiding them through key setup steps and ensuring readiness
Track operational tasks, timelines, and dependencies, providing regular status updates and flagging risks to the Launch Project Manager
Support the setup, testing, and launch readiness of ticketing systems, digital sales tools, websites, and social media channels
Coordinate logistics and on-site preparations, including equipment delivery, material setup, and alignment with brand and operational standards
Serve as the primary operational support contact for franchisees during the pre-opening phase
Support franchisees in planning and coordinating pre-opening commercial and promotional activities, ensuring alignment with brand guidelines and launch timelines
Assist with hiring and onboarding activities, including coordination of training schedules, materials, and documentation
Provide on-site operational support during final preparations and opening phases when required
Proactively troubleshoot operational issues, escalating risks and blockers to the Launch Project Manager as needed

Requirements

Experience in operations coordination, project coordination, launch support, or account/project roles in agencies, hospitality, retail, events, experiential or franchise environments are a plus
Strong organizational and coordination kills, with proven ability to manage multiple workstreams, documentation, and timelines simultaneously
Experience working with multiple stakeholders (internal teams, external partners, franchisees, or vendors)
Confidence in supporting operational setup and execution, both remotely and on-site
Familiarity with digital tools and platforms, such as ticketing systems, websites, CMS platforms, or digital sales tools
Excellent communication skills in English, both written and verbal
Ability to prioritize tasks, work independently, and stay detail-oriented in fast-paced environment
A proactive, solution-oriented mindset with the ability to identify issues early and escalate appropriately
Willingness to travel and provide on-site support during launch and opening phases when required

Nice to have

Experience working with franchise models or multi-location rollouts
Exposure to PR agency coordination, hiring support, or training coordination
Background in PR, marketing, events, experiential, hospitality or attractions-based concepts

What we offer

Full-time salaried position with a bonus structure
Supplementary and additional health insurance
A young, vibrant and ambitious team to work with
A fun, exciting and industry-leading concept to manage and develop in Zagreb
Reimbursement of travel expenses and provision of the warm meal

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Launch Operations Coordinator

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