This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Launch Manager at Miter, you’ll guide customers through onboarding from kickoff to go-live, owning implementations end-to-end—migrating data, configuring plans, training users, and clearing blockers along the way. You’ll keep timelines tight, communication clear, and stakeholders aligned to deliver a seamless experience. You’ll partner with Sales, Product, Engineering, and Customer Success teams, gaining exposure across the company while directly shaping how quickly customers realize value. This is a hands-on, high-impact role where your work lays the foundation for scaling hundreds of launches as we grow.
Job Responsibility:
Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
Provide training and product guidance to employers and brokers throughout the implementation process
Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster
Requirements:
3+ years of SaaS implementation/onboarding, consulting or project management experience
Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
Proven ability to manage multiple projects and stakeholders simultaneously
Customer-first mindset with high empathy and ownership
Strong problem-solving skills and ability to adapt when priorities shift
Detail-oriented with exceptional organizational skills
What we offer:
Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs
401(k) Retirement Plan: Company-matched contributions to help you plan for your future
Unlimited PTO: Take the time you need to recharge and be your best self
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents
Learning & Development: We offer every employee an annual educational allowance to explore external professional development
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs
Community: Multiple company-wide and team-specific offsites per year