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Miter Logo Miter · IT - Software Development

Launch Manager

United States, San Francisco 120000.00 - 140000.00 USD / Year · Job Posted February 21, 2026
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Job Description

As a Launch Manager at Miter, you’ll guide customers through onboarding from kickoff to go-live, owning implementations end-to-end—migrating data, configuring plans, training users, and clearing blockers along the way. You’ll keep timelines tight, communication clear, and stakeholders aligned to deliver a seamless experience. You’ll partner with Sales, Product, Engineering, and Customer Success teams, gaining exposure across the company while directly shaping how quickly customers realize value. This is a hands-on, high-impact role where your work lays the foundation for scaling hundreds of launches as we grow.

Job Responsibility

  • Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
  • Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
  • Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
  • Provide training and product guidance to employers and brokers throughout the implementation process
  • Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
  • Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

Requirements

  • 3+ years of SaaS implementation/onboarding, consulting or project management experience
  • Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
  • Proven ability to manage multiple projects and stakeholders simultaneously
  • Customer-first mindset with high empathy and ownership
  • Strong problem-solving skills and ability to adapt when priorities shift
  • Detail-oriented with exceptional organizational skills

What we offer

  • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future
  • Unlimited PTO: Take the time you need to recharge and be your best self
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs
  • Community: Multiple company-wide and team-specific offsites per year
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