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At MSV Housing we’re committed to making sure our customers have safe, supportive homes and access to high-quality services that enable them to live independently, and our Later Living Assistants are key to making this happen. We are looking to recruit an enthusiastic individual with fantastic administration, communication and customer service skills to join our established team. Reporting to our Later Living Team Leader, our Later Living Assistants support the delivery of an efficient, customer-focused later living service by providing high-quality administrative support, responding to customer enquiries, and assisting with rent administration, tenancy allocations, invoicing, and regulatory requirements. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
Job Responsibility
Provide high-quality administrative support to the Later Living team, ensuring efficient service delivery and excellent customer service
Support the rent service by assisting with Universal Credit verification, Direct Debits, refunds, customer enquiries, and tenancy-related administration
Assist with tenancy and void management processes, including preparing tenancy documentation, maintaining accurate records, and supporting empty homes administration
Raise purchase orders, process goods receipts, maintain regulatory and customer data, and ensure information is accurate across all systems
Support colleagues with onboarding, customer complaints, scheme visits, and reception cover, working collaboratively to achieve service objectives and improve customer outcomes
Requirements
Good standard of education, including NVQ Level 2 in Administration or 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above
Proven administrative experience, with the ability to produce accurate work and manage competing priorities effectively
Experience of delivering excellent customer service, including handling telephone enquiries and resolving issues at the first point of contact
Strong communication and interpersonal skills, with the ability to work professionally and empathetically with a wide range of customers and stakeholders
Experience of working collaboratively within a busy team environment and contributing positively to shared objectives
Good IT skills, including proficiency in Microsoft Office and the ability to maintain accurate records and data
Ability to work independently, prioritise workloads, and meet deadlines with minimal supervision
A proactive, flexible and customer-focused approach, with a commitment to learning, continuous improvement, and delivering high-quality outcomes
What we offer
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause