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At MSV Housing we're committed to making sure our customers have good quality safe homes and our Later Living Administrator are key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high-quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes. Responsibilities include administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
Job Responsibility:
Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience
Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries
Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes
Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way
Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required
Requirements:
NVQ 2 in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above
Demonstrating a high standard of administrative skills
Experience of handling telephone calls and resolving issues at the first point of contact
Ability to respond sympathetically and fairly to the needs of our customers and relate to a variety of individuals
Knowledge of ICT systems including Microsoft packages
What we offer:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause