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Step into a leadership role where energy, accountability and customer service come together — join Adams Morey in Portsmouth as our next Late Night Supervisor and help keep our operations running smoothly after hours. This leadership role drives productivity, clear communication, and collaboration while maintaining DAF Trucks’ operational, quality, and safety standards. As a supervisor, you will uphold our core values—connecting with respect, communicating with clarity, and delivering as a team—in every interaction, decision, and process and ensure the teams also live these values.
Job Responsibility:
As a supervisor to be a minimum of 60% productive
Ensure jobs are carried out with the required pre-authority of customers to prevent invoice queries at a later stage
Obtain prior authorisation for repair for vehicles in the workshop by accurately estimating jobs prior to commencement of work
Connect with customers respectfully acting as the liaison between customers and the workshop, communicating with customers regarding vehicle issues and repair timelines, addressing customer concerns with Service and Bodyshop Operations Manager
Carry out quality checks on completed works
Ensure that cash sales vehicles are not released without payment
Assist and work closely with the estimation and parts team as required
Oversee day-to-day workshop operations to ensure efficient job flow and productivity
Ensure site operates fully in line with DAF Trucks standards, processes, and compliance expectations
Maximize utilization of technicians, Workshop bays, tooling, and equipment
Deliver as a team by supporting Dayshift to balance workload, including sharing technicians, expertise, or capacity where required
Work closely with Workshop Controller to coordinate job allocation, scheduling, and workflow across shifts
Proactively manage workload to ensure seamless support and maintain high levels of customer satisfaction
Identify opportunities for operational improvements and standardize best practices
Hold regular toolbox/communication meetings with the Late shift team, ensuring consistent messaging and engagement
Communicate with clarity, ensuring all team members understand priorities, expectations, and performance goals
Support team morale, discipline, and performance through regular coaching and constructive feedback
Ensure Workshop complies with DAF audit requirements, brand expectations, and dealer policies
Maintain a high standard of housekeeping, tool control, Health & Safety, and security
5s compliance for Workshop
Requirements:
Previous experience within the motor industry is essential
Previous experience with truck repair and maintenance essential
Strong leadership skills with the ability to lead and motivate a team
A professional and calm approach with strong customer service skills
Strong problem-solving skills, with the ability to foresee potential barriers
Effective communicator
Ability to work in a fast-paced environment
Ability to plan ahead effectively and prioritise
Excellent attention to detail
Highly responsive but organised in approach
Good IT Skills
English and Maths Level 4
DAF master tech qualification
What we offer:
Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33