LATAM Product Development - Vice President Job at iCapital Network (New York)

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Rn National Residency Ed

As our National Resident RN, you will experience a dynamic and supportive reside...

Location

United States , Tacoma

Salary:

47.86 - 79.78 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Associates Of Science Nursing and 0-12 months of professional nursing (RN) experience
Registered Nurse: WA
Basic Life Support - CPR
Advanced Cardiac Life Support, within 6 - months

Job Responsibility

Deliver individualized patient care by collaborating with physicians and multidisciplinary teams
administering treatments
monitoring vital signs
educating patients and families
embracing varied nursing tasks
actively engage in comprehensive, evidence-based Residency Program
utilizing clinical orientation, practice, and mentorship

What we offer

health/dental/vision
FSA
matching retirement plans
paid time off
tuition assistance
adoption assistance

Fulltime

Solution Consultant

We're looking for an experienced Solutions Consultant to join our Solutions Engi...

Location

United States , New York

Salary:

140000.00 - 180000.00 USD / Year

Payhawk

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of experience in an ERP implementation role or similar finance role (E.g. Oracle, SAP, Sage Intacct, Microsoft Dynamics or Financial Controller, Head of Finance, Accounting Manager etc)
Professional Accounting Qualification - CPA is preferred
Experience working in both pre-sales and implementation is preferred
Excellent verbal and written communication, customer service, and interpersonal skills
Ability to build relationships with potential customers, understand their environment and introduce new concepts to solve problems
Ability to balance multiple competing priorities
Comfort with a fluid, fast-paced environment
A passion for problem-solving

Job Responsibility

Develop and maintain expertise in feature functionality and practical application of all our product offerings
Participate in the RFI/RFP processes and respond to technical questions
Deliver personalised live product demonstrations, including integration demos, workflows and other complex use cases
Design, validate and document a product configuration and implementation strategy to share with prospective customers
Provide accounting and/or accounting system expertise
Partner with Sales teams to enable and provide accounting context to drive new business revenue
Partner with the local marketing team attending marketing events and supporting content reviews
Collect and analyse feedback from prospective customers and communicate it with customer success, engineering, and product management teams in order to drive the product roadmap

What we offer

30 days holiday paid leave, plus national holidays
Medical and dental insurance coverage
Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia)
Regular team-wide events
Opportunity to use the Payhawk product with monthly travel allowance

Fulltime

Implementation Manager, Spanish Speaking

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of Spanish
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Customer Onboarding and Implementation: Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Driving Customer Adoption: Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve
Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Customer Success and Retention: Act as a trusted advisor to customers, helping them align Payhawk's capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Continuous Improvement: Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience

What we offer

30 days holiday paid leave
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
ClassPass card fully funded by us
Regular team-wide events
150EUR of monthly commuting allowance

Fulltime

Catering Supervisor

We're recruiting an experienced Catering Supervisor who is passionate about exce...

Location

United Kingdom , London

Salary:

15.00 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Be passionate about great-tasting food and exceptional customer service
Have a minimum of two years of catering experience
Have experience managing teams in a similar role
Hold a Basic Food Hygiene certificate
Have excellent communication and organisational skills
Be an ambitious and motivated individual who is always looking to upskill

Job Responsibility

Preparing delicious food to the highest standards
Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
Communicating regularly with your line manager to monitor KPIs and targets
Representing Compass Group UK&I and maintaining a positive brand image
Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations
Supporting and training our teams, leading from the front to make sure everyone can excel in their role
Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams

What we offer

Great operational training and development
Life assurance scheme
Personal Development and Training opportunities
A great wellbeing strategy - including access to our Employee Assistance Programme
Regular social events and communication with our leaders
A holiday purchase scheme
Access to some great high street discount vouchers

Fulltime

Cloud Network Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

United States , Atlanta

Salary:

102100.00 - 202200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in network design, development, and automation
OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 2+ years technical experience in network design, development, and automation
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Perform technical analysis and lead the design architecture of network plans for the enterprise, analyzing network & security requirements of the business and architects’ solutions that include highly available and resilient designs.
Install, upgrade, and maintain network or security hardware and operating system and software as needed, leveraging automation with experience in network hardware from Cisco, Arista and Palo Alto.
Participate in on-call DRI rotation to support Network Infrastructure services.
Oversee complex infrastructure network or security projects, including design, deployment, and monitoring, and perform complex incident management and problem resolution for network and security systems.
Handle Layer 3 technologies, including IPv4, BGP, EIGRP, OSPF, IPv6, HSRP, and VRRP. Apply strong technical knowledge of enterprise networking solutions for very large environments, at scale (e.g., MPLS/BGP, routing, switching, SDN/NFV, EVPN VXLAN), and have knowledge of SD-WAN technologies.
Monitor network system state using tools such as SNMP, Sflow/netflow, and Telemetry, in compliance with current capacity plan guidelines, and network services budgets, including reviewing invoices from service providers for usage, errors, and inconsistencies, and making adjustments where feasible.
Collaborate with Information Technology staff and business personnel in the creation and turnover of solutions for production-level operations, and act as a source for direction, training, and guidance for less experienced department staff, demonstrating leadership ability in a fast-paced environment.
Embody our culture and values.

What we offer

Career Rotation Programs
Diversity & Inclusion trainings and events
professional certifications
flexible workplace
benefits and other compensation

Fulltime

Asst Mgr, Sales - IGM_ Dehradun

As a member of Baxter's sales team, you'll be aligned to one of our global busin...

Location

India , Dehradun

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Stakeholder Insight and Influence
Sales Solution Identification and Development
Negotiation Skills
Strategic Planning
Managing and Coaching
Ownership of the Business

Job Responsibility

To be responsible for territory business development, new customer identification, and creation of BD strategies for the assigned territories
To Identifying, validating and recruiting distributors and retailers within the geography assigned
To building and maintaining relations with the channel partners
To ensuring quick and efficient product placement at retail outlets
To tracking and ensuring secondary sales at POS
To tracking and ensuring timely replenishment
To developing and executing strategies for market penetration of new products and increasing sales of existing products
To collect Information, reviewing and interpreting competitor's products and strategies, timely market feedback on our products & maintain high confidentiality
To developing and implementing promotional activities for enhancing brand awareness, visibility and capture market share
To provide product knowledge and information to channel partners and retailers

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Catering Supervisor

We're recruiting an experienced Catering Supervisor who is passionate about exce...

Location

United Kingdom , Oxford

Salary:

13.50 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Be passionate about great-tasting food and exceptional customer service
Have a minimum of two years of catering experience
Have experience managing teams in a similar role
Hold a Basic Food Hygiene certificate
Have excellent communication and organisational skills
Be an ambitious and motivated individual who is always looking to upskill

Job Responsibility

Preparing delicious food to the highest standards
Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
Communicating regularly with your line manager to monitor KPIs and targets
Representing Compass Group UK&I and maintaining a positive brand image
Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations
Supporting and training our teams, leading from the front to make sure everyone can excel in their role
Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams

What we offer

Great operational training and development
Life assurance scheme
Personal Development and Training opportunities
A great wellbeing strategy - including access to our Employee Assistance Programme
Regular social events and communication with our leaders
A holiday purchase scheme
Access to some great high street discount vouchers

Fulltime

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LATAM Product Development - Vice President

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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