LATAM eCommerce Sales Operations Manager Job at Cricut (Buenos Aires)

Job Description

Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives. Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products. Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides. Provide reporting on inventory issues and develop detailed resolutions. Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently. Responsible for managing eCommerce operations and sales support across key Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador.

Job Responsibility

Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives
Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products
Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides
Provide reporting on inventory issues and develop detailed resolutions
Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently
Responsible for managing eCommerce operations and sales support across key Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador
Communicate with the Sales, Merchandising, and Operations teams to ensure the accurate and timely ordering and transfer of goods to retail partner stores, distribution centers, and eCommerce channels
Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time
Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals
Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions
Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements
Manage and minimize customer chargebacks related to supply chain issues
Collaborate with the Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels of planogram (POG) merchandise
Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment
Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance
Works closely with sales, sales support and inventory management teams to ensure inventory levels both support financial objectives and meet in stock goals
Maintain proper set up and continued SKU maintenance / review of Item and vendor parameters in the Automatic Replenishment system
Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC’s
Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items
Support efforts to revive or exit troubled or down trending categories
Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product
Monitor and evaluate weekly sales in and sales out trends
Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers
Provide data to planning team to monitor future inventory receipts vs. financial plan
Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities
Maintain appropriate documentation of changes made to replenishment parameters to allow thorough review of impact and success of those changes
Provide weekly update on status of key inventory issues
Provide updates on key inventory metrics vs. goals
Build and maintain a positive working relationship with sales and ops and all cross functional teams
Proactively communicate any SBA inventory issues with Sales/Sales Support to allow for best resolution
Communicate with retail partners on any issues impacting support of POG product for features or promotions
Manage vendor performance through appropriate communication involving sales / merchant teams and all inventory managers as necessary
Demonstrate a working knowledge in Mercado Libre FULFILLMENT, EXCEL

Requirements

BS in Business, Finance, Retail or related field (or equivalent experience)
High grade in MS Excel/Access abilities
1 – 2 years of replenishment experience
Replenishment experience required
Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages
Strong analytical and problem-solving skills
Detail-oriented with excellent organizational abilities
Effective communicator across teams and functions
Self-starter with a proactive, “go-getter” mindset
Strong time management and prioritization skills
Confident decision-maker with sound judgment

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LATAM eCommerce Sales Operations Manager

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