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Dash Technologies Logo Dash Technologies · IT - Administration

LARS Support Specialist

United States, Nashville · Job Posted February 17, 2026
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Job Description

This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered. Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Job Responsibility

  • Maintain the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk)
  • Resolve system issues, process change requests efficiently, and implement solutions as directed
  • Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days
  • Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed
  • Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log

Requirements

  • Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
  • Experience working with multiple teams, including application coordinators, trainers, and QA personnel
  • Ability to clearly document system changes, maintain logs, and communicate status updates effectively
  • Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
  • Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
  • Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
  • Ability to modify and configure system settings, user permissions, and automated workflows
  • Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
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