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Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Job Responsibility
Maintain the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk)
Resolve system issues
Process change requests
Complete routine LARS and Zendesk Support tickets
Complete assigned configuration requests for LARS and Zendesk
Document all modifications made to LARS in the Application Change Log