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Large Format Store Manager

marksandspencer.com Logo

Marks and Spencer

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Location:
United Kingdom , Exeter

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

Job Responsibility:

  • Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics
  • Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it
  • Own the change agenda landing transformation initiatives with clarity, urgency and pace
  • Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of
  • Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency
  • Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels
  • Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve
  • Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile

Requirements:

  • A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results
  • Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact
  • A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you
  • Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future
  • Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations
  • A proven track record of performance management, able to lead teams to deliver results at pace
  • Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same
  • Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation
What we offer:
  • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
  • A generous Defined Contribution Pension Scheme and Life Assurance
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
  • Mentorship through our buddy system
  • Flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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