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As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
Job Responsibility:
Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics
Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it
Own the change agenda landing transformation initiatives with clarity, urgency and pace
Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of
Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency
Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels
Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve
Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile
Requirements:
A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results
Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact
A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you
Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future
Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations
A proven track record of performance management, able to lead teams to deliver results at pace
Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same
Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation
What we offer:
20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
A generous Defined Contribution Pension Scheme and Life Assurance
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
Mentorship through our buddy system
Flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share