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This Language Center Assistant Program Director plays a vital role in the overall operations and management of the Language Center. Contributes by leading initiatives that support the development and implementation of programs and initiatives aimed at promoting language learning and global fluency within the campus community. Manages the daily activities of the center, ensuring that all aspects run smoothly and efficiently. Additionally, the incumbent collaborates with staff, faculty, students, and other stakeholders to foster a welcoming, inclusive, and supportive learning environment.
Job Responsibility:
Administration and coordination of one or more subject matter programs within a department
Leads the design, implementation, and evaluation a program(s)
Maintains and implements policies of the program and communicate outcomes to stakeholders
Creates and support goals of the program including discussion, gap analysis, and planning/executing
Creates and communicate reports on feedback on the success and/or failure of certain projects and activities
Provides consultative services including training and education as needed
Responsible for the creation and communication of marketing and communication materials
May be responsible for program budgeting
Determines the breakdown and initiation of projects to accomplish the overall program objectives
May be responsible for training, onboarding, or supervising a small staff
Recommends evaluation methodology and performance measures in the development of language programming and curricula
Coordinates, develops, and executes language awareness events at the university
Procures resources
Develops partnerships with academic departments, student organizations, and campus offices
Collaborates with faculty and other stakeholders to foster and implement best practices for language learning and practice
Collaborates with partner departments, offices, and the campus community to develop programming and strategies to attract new students and stakeholders
Represents the Language Center in relevant meetings and at community events
Provides analysis and input on the establishment of the annual budget and setting priorities for the allocation of space for academic activities
Maintains accurate records of course enrollment, conversation hour attendance, tutoring request data, and performance
Develops, analyzes, and reports periodically on programming outcomes and data needed for internal leadership
Makes recommendations for improvement areas, and implement quality assurance measures
Creates all monthly, semester, and annual reports
Manages recruitment and onboarding of undergraduate student staff
Assists in conducting regular assessments and evaluations of language programs
Maintains detailed data collection and operational documentation
Assists the Director in the decision making, organization and execution of new with the creation of new professional opportunities for language faculty
Conducts research and proposes workshops, talks, or presentations on cutting edge discussion topics for language teaching and learning
Provides support and serve as resource for faculty interested in exploring new opportunities for languages teaching
Serves as a point of contact for students, addressing inquiries, concerns, and providing guidance on language learning pathways
Plans and executes events to promote language learning opportunities awareness
Utilizes social media platforms and other communication channels to increase the visibility and reach of the Language Center
Supervises undergraduate students to ensure effective delivery of programming
Leads, coordinates, and facilitates regular student staff meetings and workshops
Oversees approximately 15 to 20 weekly conversation hour groups
Reviews tutor's Conversation Hour activity plan submission each week
Provides feedback to tutors and the Director
Shares information about conversation hours and programming with language programs
Creates and maintains records of attendance, staff performance, and program effectiveness
Provides the Director with all relevant information to ensure dissemination to relevant stakeholders
Manages hiring, timekeeping, and time approvals for student staff
Stays informed about current trends, research, and best practices in language education and related fields
Participates in professional development opportunities
Fosters a culture of continuous learning and professional growth among staff and faculty
Assists the Director with grant writing
Requirements:
Master's degree or equivalent combination of education and experience required
3 years of related experience working with Second Language Acquisition (SLA)/Foreign Language (FL) and/or with language center and partnerships required
Demonstrated expertise in SLA/FL/language teaching pedagogy required
Familiarity with foreign language teaching and learning technology required
Interest and expertise in Generative AI in language education required
Excellent organizational, planning, written and verbal communication, with attention to detail and problem-solving skills required
Ability to work autonomously within a team of skilled professionals required
Ability to work effectively in a multilingual and multicultural environment required
Commitment to promoting diversity, equity, and inclusion in language learning settings required
Nice to have:
PhD preferred
Proficiency in other languages is advantageous
Experience in or a strong familiarity with higher education and the University of Rochester preferred