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Landside Operations Officer

Auckland Airport

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Location:
New Zealand , Auckland

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

As a Landside Operations Officer, you will support the day-to-day airport operations, either working in the terminals or while based in the Operations Control Centre. Your desire is to make sure travellers, visitors and employees get to where they need to be safely and securely, while providing exceptional frontline customer service so that the airport meets all requirements of our aerodrome licence, and any incidents that arise along the way are responded to quickly and appropriately.

Job Responsibility:

  • Incident Control Room emergency response and coordination
  • Monitoring and security operations utilising systems and CCTV surveillance
  • Communications PA announcements and flight information management
  • General Operations phone service managing faults and inquiries
  • Utilise multiple online systems in the Operations Centre
  • Terminal based front facing customer interaction and queue management

Requirements:

  • Strong attention to detail and ability to follow processes and procedures
  • The ability to make good decisions quickly in difficult/pressure situations
  • Ability to communicate (written and verbal) across a diverse range of people
  • Ability and desire to learn the role requirements through classroom training, online and on-the-job training
  • Previous experience in a customer service role and a real desire to make sure others have a positive experience
  • Proficient in Microsoft 365, including Outlook, Word, and Excel
  • Current full driver's license

Additional Information:

Job Posted:
May 20, 2026

Expiration:
May 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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