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This specialist role places you right at the forefront of homelessness prevention — supporting households at the earliest signs of crisis and stepping in with expert guidance when it matters most. You'll be working at the cutting edge of housing services, helping people navigate difficult situations in line with the Homelessness Reduction Act 2017.
Job Responsibility:
Provide proactive, practical solutions to keep people safely housed
Support both tenants and landlords with a focus on preventing and relieving homelessness
Offer clear, accurate, and hands-on advice to private landlords on tenancy agreements, rent collection, eviction processes, property standards, and resolving disputes
Help maintain stable and sustainable housing options across the city
Requirements:
Confident, solutions-focused professional
Strong understanding of the private rented sector
Genuine passion for preventing homelessness
Ability to thrive in a fast-paced environment
Ability to balance community-based work with office responsibilities
Comfortable managing a busy and varied caseload
Knowledge of tenancy law, rent arrears, eviction procedures, and the private rented sector
What we offer:
Annual leave starting at 25 days + bank holidays
Sick pay
Local government pension scheme
Access to Employee Benefits Platform with in-store and online discounts
Cycle to Work scheme
Home & Electronics schemes
Buy up to 10 days additional annual leave
Access to car lease scheme
Flexible bank holidays
Make Additional Voluntary Contributions (Shared Cost AVCs) to pension
Access to development opportunities including apprenticeships
Paid volunteering hours each year
Access to equality, diversity and inclusion network
Opportunities to receive Employee Recognition Awards