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The Public Room Contact Representative acts as a primary liaison between the public and the client, providing excellent customer service both in person and by phone. This role involves assisting visitors with land, mineral, and survey records, researching and explaining land status documents and policies, and processing over-the-counter filings. The clerk supports case file and database queries, examines and routes legal documents, manages cashiering responsibilities while safeguarding funds, and helps with the inventory of maps and records. The position emphasizes accuracy, compliance, and responsiveness to both public and staff needs.
Job Responsibility:
Prepares and distributes reports, correspondence, and routine communications
Screens calls, responds to or routes inquiries, and drafts appropriate follow-up messages
Maintains confidentiality of sensitive information and ensures compliance with company policies
Maintains and organizes files, databases, and archives of relevant records
Researches and retrieves land and mineral records using BLM Utah’s Interactive Web App, Public Land Records website, General Land Office website, and MLRS
Reads and interprets Master Title Plats (MTPs) and Historical Index notations to confirm land status and Federal encumbrances
Examine incoming legal documents, integrate them with existing case records, and route them to the appropriate specialists for adjudication
Certifies scanned copies of Federal land records and makes case files available for public review
Prepares, dispatches, and tracks outgoing mail and packages via USPS, UPS, and FedEx
Receives, sorts, and distributes incoming mail and packages to staff
Processes payments for park passes, maps, and mining- and minerals-related transactions through the Collection and Billing System (CBS)
Serves as a backup CBS user, supporting other staff members with payment processing
Assists minerals staff with documentation and payment processing related to mining and minerals law
Assist with inventory management and distribution of maps
Schedules and coordinates meetings, travel, and group activities
Records meeting minutes and distributes to relevant parties
Organizes office events, including handling logistics
Requirements:
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property
Must be US Citizen
Possess a favorable National Agency Check with Inquiries (NACI) at contract start date and maintain throughout the life of the contract
High school diploma or general education degree (GED) and a minimum of zero to one (0-1) year relevant experience and/or training, or equivalent combination of education/experience
Nice to have:
A college degree or coursework in natural resources is preferred but not required
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