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Land Freight Customs Coordinator

United Kingdom, Milton Keynes 26650.00 GBP / Year · Job Posted February 17, 2026
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Job Description

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. We are looking for a Land Freight Customs Imports Coordinator to work at our site in Grange Park 3 (NN4 5FB). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm. However, there will be a requirement to work bank holidays, as well as occasional weekends to cover annual leave. The position holder will deliver outstanding customer service to the Customs clients of Yusen Logistics (UK) Ltd, ensuring that shipments are managed efficiently and accurately from the start.

Job Responsibility

  • Work closely with clients and suppliers to ensure smooth seamless service levels are achieved
  • Complete Customs clearance as per customer instructions and adhering to HMRC Regulations
  • Complete Transit procedures in line with Customer instructions and adhering to HMRC Regulations
  • Prepare KPI reports and present to clients as required
  • Complete regular audits on the Customs activity to ensure adherence with HM Customs procedures / client instructions
  • Confirm and process all job-file invoicing where required

Requirements

  • Experience with customs procedures and regulations or freight forwarding would be particularly desirable
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Confident and professional manner
  • Highly organised and capable of working under pressure
  • Strong problem-solving and investigative skills
  • High attention to detail, with strong numeracy and literacy skills
  • Follows defined procedures precisely and consistently to ensure successful outcomes
  • Proficiency in building relationships at all levels within an organisation and with clients
  • Demonstrates strong self-efficacy and the ability to work autonomously
  • Highly motivated and focused on meeting customer expectations and service level agreements (SLAs)
  • Experience in a fast-paced environment
  • Good communication and customer service abilities
  • Competent in IT skills, particularly in Microsoft Office and Excel
  • Applicants must have the legal right to work in the UK

What we offer

  • Hybrid working (working remotely between 2-4 days per week subject to business requirements)
  • 25 days' holiday and 5 days Volunteer Leave per year
  • Opportunity for Unpaid Leave
  • Up to 10 days international remote working
  • Free Eye Test
  • Employee Referral Scheme
  • Cycle to Work scheme
  • Critical Illness Cover
  • Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
  • On Site Mental health First Aiders
  • Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
  • Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
  • Health Cash Plan
  • Tailored development and career opportunities
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