Land Administrator

• Provide clear, courteous front‑line support to landowners via phone, email, and mail
• explain rent/royalty statements, payment schedules, and calculations in plain language
• Administering the landowner web portal to ensure landowner inquiries are addressed in a timely and accurate manner
• Research and resolve payment issues (e.g., calculation variances, missing or stale dated checks, address or banking changes, tax withholding)
• coordinate corrections and reissues with Settlements and Accounting
• Manage change of ownership requests from intake (e.g., deeds, assignments, probate/estate documentation, affidavits of heirship, trust/LLC updates, W9/ACH forms)
• validate documentation and update payee records and ownership interests accurately
• Read and interpret leases, easements, surface use and option agreements to help resolve inquiries and ensure compliance
• Maintain complete, organized records in the land management system
• scan/index documents, track owner communications, and ensure data integrity and version control
• In partnership with Legal, draft and issue professional correspondence, including payment explanations, changeofownership packets, consent/estoppel letters, and notices within defined contractual obligations
• Partner with Legal, Development, Asset Operations, and Finance to cure title defects, resolve boundary/acreage discrepancies, and address damage claims
• Monitor and report case metrics (volume, cycle time, aging, root causes)
• recommend and help implement process improvements, SOP updates, and knowledge‑base articles
• Support internal/external audits and regulatory inquiries by compiling documentation and responding promptly
• Participate in landowner meetings, open houses, and occasional site visits to support community relations and project operations
• Model a high standard of customer service
• de‑escalate confrontational conversations with empathy, set clear expectations, and escalate appropriately when needed
• Ensure compliance with applicable real estate laws, privacy/PII requirements, tax reporting considerations (e.g., 1099s), and company policies

• Associate’s or Bachelor’s degree in Business, Real Estate, Energy Management, Paralegal Studies, or related field
• or equivalent experience
• 2+ years in land administration/lease administration, title, right‑of‑way, minerals, or real estate operations
• experience supporting landowner relations and payment processing
• Proven ability to read and interpret leases/easements and related agreements
• working knowledge of real estate law concepts (title chains, deeds, legal descriptions, probate/estate matters, trusts/LLCs, POA, recording/notary requirements)
• Understanding of rent/royalty calculations, owner decimal interests/division orders (where applicable), and basic accounting concepts
• awareness of unclaimed property and tax‑reporting implications
• Proficiency with land management databases and document control
• familiarity with ticketing and financial systems, strong Microsoft Excel (lookups, pivot tables) and Word skills
• accurate data entry
• Exceptional customer service, active listening, and de‑escalation skills
• ability to translate complex terms into plain language and produce clear, professional correspondence
• Strong prioritization and time management skills to handle a high-volume queue and meet contractual requirements with attention to detail and confidentiality
• Valid driver’s license
• ability to travel up to 10% and work in a hybrid schedule at an EDPR office

Ability to learn and use software programs

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility