Lancaster Coordinated Entry Intake Specialist

• Answering inbound phone calls in a professional manner
• Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts
• Accessing the 211 databases for resources and appropriately refer calls
• Demonstrate proficiency in using call center software, computer hardware and telephone equipment
• Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report

• Bachelor's degree in social work or equivalent work experience preferred
• Bilingual in Spanish and English a plus
• A valid driver's license is required
• Clearances are required with relevance to the position

competitive compensation and benefits package