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This position works with the 211 Team to provide information, referral, and prescreening for Lancaster County specific programs, while acting in accordance with our values, vision, and mission.
Job Responsibility:
Answering inbound phone calls in a professional manner
Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts
Accessing the 211 databases for resources and appropriately refer calls
Demonstrate proficiency in using call center software, computer hardware and telephone equipment
Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report
Requirements:
Bachelor's degree in social work or equivalent work experience preferred
Bilingual in Spanish and English a plus
A valid driver's license is required
Clearances are required with relevance to the position