Lana'i Travel Advisor Job at Four Seasons (Los Angeles)

Lana'i Travel Advisor

Four Seasons

Location:
United States , Los Angeles

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

23.55 USD / Hour

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Job Description:

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Travel Advisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Job Responsibility:

Manage inbound and outbound sales and guest inquiries via phone, chat, and email, providing personalized accommodation and experience recommendations aligned with Forbes Five-Star service standards.
Proactively communicate with guests during key impact periods to drive engagement and satisfaction.
Oversee and process reservations across all channels, including brand.com, OTAs, and GDS, ensuring accuracy and completeness.
Optimize rates and inventory to maximize occupancy and revenue while balancing guest needs and business priorities.
Execute daily administrative and operational tasks such as reservation audits, deposit processing, wholesale bookings, email and chat correspondence, hold and trace report management, and guest profile documentation.
Communicate effectively with guests and internal partners to provide rate quotes, confirm availability, and ensure reservation and experience details are accurately reflected across all systems.
Coordinate personalized guest experiences through detailed Golden Profile management, capturing arrival and departure details, preferences, special requests, travel companions, and children’s ages.
Review upcoming arrivals to identify targeted outbound sales opportunities, including upselling and enhancing direct and web-based reservations.
Collaborate closely with Experience Planning teams to ensure seamless communication and execution of guest experiences.
Drive incremental revenue through proactive upselling and experience enhancements by applying the ASPIRE sales methodology and maintaining a minimum monthly performance score.
Balance revenue objectives with exceptional guest service and long-term relationship building.
Partner with internal departments to ensure clear communication, accurate information sharing, and seamless service delivery across the guest journey.
Coordinate with external partners, including Lānaʻi Air, to manage flight details, passenger information, schedules, and special requirements, ensuring a cohesive and elevated guest experience.
And More!

Requirements:

Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
Ability to travel to Lānaʻi as required for business needs
Strong sales mindset with the ability to identify and close upsell opportunities while delivering exceptional service.
Excellent communication and organizational skills, able to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office and reservation systems
self-motivated, collaborative, and passionate about luxury hospitality.

What we offer:

Hourly Rate: $23.55
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Lana'i Travel Advisor

Four Seasons

Location:
United States , Los Angeles

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 04, 2026

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Lana'i Travel Advisor

Four Seasons

Location:United States , Los Angeles

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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