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The Four Seasons Resorts Lāna’i is looking for a Lana’i Cultural Experience Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. The Lana’i Cultural Experience Guide is responsible for Cultural Holoholo and UTV Tours, leading guests on engaging and informative tours through scenic and cultural locations on the island. The guide will ensure a safe, enjoyable, and enriching experience for all participants by combining off-road adventure with insights into Hawaiian history, culture, and the natural environment.
Job Responsibility:
Operating Jeeps and UTVs safely
Providing educational narration about the area's history, culture, and environment
Enforcing safety regulations
Providing excellent customer service
Conducting vehicle inspections
Assisting with tour coordination
Responding to emergencies
Communicating with staff via radio
Set up and cleaning of the Airstreams including stocking amenities
Vehicle cleaning, inspections and storage
Maintenance of safety gear and equipment
Leading Jeep and UTV Tours
Cultural Interpretation
Safety Enforcement
Guest Interaction
Facilitate Hawaiian storytelling
Participate in cultural training programs
Teamwork
Perform minor vehicle troubleshooting and report any mechanical issues to management
Trail maintenance as needed
Perform daily cleaning of UTVs and airstream as needed, stocking of amenities
Cleaning of equipment such as helmets, goggles and protective wear
Requirements:
Legal work authorization in United States
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Valid driver's license with a clean driving record
Must be at least 21 years old to drive the UTV
Strong verbal and public speaking abilities
A strong connection to Lanai and a deep understanding of its traditions and practices
Ability to follow safety protocols and enforce regulations effectively
Experience in hospitality or tourism-related fields, focusing on guest satisfaction
Ability to operate a UTV for extended periods in varying terrain and weather conditions
Previous experience as a tour guide, especially in outdoor recreation or with off-road vehicles
Expertise in Hawaiian history, culture, and the natural environment
What we offer:
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self