Lana'i Ambassador Job at Four Seasons (Lana'i city)

Job Responsibility

Welcome guests and manage seamless arrival and departure experiences, including check-in/check-out, verifying reservation details, issuing keys, coordinating luggage, and processing accurate billing and payments
Serve as a primary point of contact throughout the stay, building relationships, anticipating needs, and coordinating dining, activities, spa services, transportation, and special requests
Deliver personalized, high-level guest service by recognizing preferences, handling VIP interactions, resolving concerns, and ensuring satisfaction through proactive service recovery
Maintain accurate guest records using property management systems, including reservations, profiles, preferences, and billing details
Handle cashiering responsibilities, including processing payments, posting charges, reconciling transactions, and maintaining balance accuracy
Support revenue generation by promoting room upgrades, resort experiences, and amenities while ensuring accurate rate assignment and billing

Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need
Holidays and weekends availability is required
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Exceptional guest service skills with a genuine passion for hospitality and creating memorable guest experiences
Outstanding communication skills, both verbal and written, with the ability to engage professionally and confidently with guests and colleagues

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!