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Lakehouse Host

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Four Seasons

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Location:
United States of America , Orlando

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an individual who can provide dining support at our relaxing, outdoor poolside restaurant, The Lakehouse. You will perform in a public relations capacity when promoting Four Seasons and is responsible for the guest’s first and last impression when visiting our restaurant outlets.

Job Responsibility:

  • Maintain the reception area and entrance in all aspects of stocking and cleanliness
  • Assist the department managers with training of new employees as requested
  • Retain all assigned wardrobe in accordance with established standards and uniform guidelines
  • Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
  • Perform all assigned duties as detailed in your opening, afternoon and closing checklists
  • Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
  • Check the blocking sheet to identify all regulars and VIP guests
  • Use OpenTable when taking reservations and when checking on current or future reservations
  • ensure accuracy when entering data into OpenTable
  • Answer calls promptly to maximize the restaurant’s capacity
  • Try to accommodate regulars and reservation requests of concierges
  • Utilize all tables to achieve higher turnaround of guests
  • Work closely with concierges and other agents to increase guest satisfaction
  • Assume all other responsibility relating to operational items at the reception desk
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
  • Update all operational telephone numbers as needed
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Attend training sessions and read training notes to improve your knowledge
  • Give constant feedback to managers regarding our guests’ satisfaction
  • Be fully conversant with every aspect of Four Seasons emergency procedures
  • Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
  • Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
  • Clear and reset tables as needed (if necessary)
  • Complete any other task as assigned by management

Requirements:

  • Prior experience working in Food & Beverage
  • Must be able to thrive in a fast-paced environment with a large team
  • Ability to perform basic mathematical equations
  • Ability to demonstrate a positive attitude at all times
  • Ability to keep an open and objective view
  • Ability to listen effectively, empathetically and be respectful at all times
  • Ability to communicate assertively
  • Ability to maintain confidentiality
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, multi-task, and prioritize
  • Ability to use strong judgment
  • Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
  • A sincere willingness to provide service to residents, guests, and peers
  • Good organizational skills, with the ability to work independently
  • Ability to function well under pressure, set priorities and adjust to changing conditions
  • High work ethic, with a sense of responsibility for the role filled within our team
  • A successful candidate will have a flexible schedule, ability to work weekends and holidays
  • Must be fluent in English and possess legal work authorization in the United States
What we offer:
  • Energizing Employee Culture where you are encouraged to be your true self
  • Comprehensive learning and development programs to help you master your craft
  • Inclusive and diverse employee engagement events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits
  • 401(k) and Retirement Plan Matching
  • Employee Assistance Program

Additional Information:

Job Posted:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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