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Responsible for supporting the operations of the Lake House property and ensuring an exceptional guest experience. This includes assisting with guest relations, property inspections, public area upkeep, and coordination with other departments. The role involves proactive communication, maintaining cleanliness, and responding to guest needs promptly and professionally.
Job Responsibility:
Welcome Lake House guests in a friendly, professional manner
Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort
Respond promptly to guest inquiries and resolve concerns to enhance their experience
Assist with guest reservations and ensure accuracy in booking processes
Perform regular checks of guest rooms and public spaces for cleanliness and maintenance
Report issues to the appropriate departments and follow up to ensure resolution
Assist housekeeping and maintenance teams to maintain a guest-ready environment
Communicate effectively with other departments to ensure seamless service
Follow guidance from the Lake House Supervisor to uphold property standards
Assist in setting up and executing special programs or events at the Lake House
Provide support to ensure events run smoothly and meet guest expectations
Remain calm and professional during high guest volumes or emergencies
Requirements:
Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred
Minimum of one year experience in some aspects of hospitality operations
CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate
All employees must maintain a neat, clean and well-groomed appearance (specific standards available)
Additional language ability preferred
Nice to have:
College education preferred
CPR Certification and/or First Aid Training preferred