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Provide technical support and expertise for laboratory platforms, including Cobas 8000, Cobas Pro, Cobas Pure, and Infinity Pre-analytic systems (e.g., 8100, CCM)
Ensure timely response to customer needs within the London territory
Collaborate with laboratory teams to optimize workflows and troubleshoot system issues
Maintain a high standard of service delivery to meet client expectations
Support preclinical research and scientific initiatives as required
Requirements
Background in biochemistry, pathology, or a related field
Experience working in core or automated laboratory environments
Familiarity with laboratory platforms such as Cobas systems and pre-analytic systems
Strong problem-solving skills and the ability to work independently in a field-based role
Residing in or willing to relocate to the London region to ensure prompt customer response times