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The Laboratory Automation and Service Operations Asset Analyst IV position will be the first point of contact for internal and external customers seeking support and/or information about installed equipment, as well as the management of that equipment’s records and maintenance plans. This role will support the coordinator team by assisting with training and acting as a subject matter expert to assist other team members. This role is crucial to providing support to the Equipment Service teams, including work order coordination, internal and external customer communications, outsourcing and receiving of calibrated equipment and scheduling of technical services. This role will require an understanding of FDA, CAP/CLIA, or any other necessary agency, regulations to ensure proper adherence.
Job Responsibility:
Ensure validity of the equipment database
Provide guidance and assistance to level 1 and newer team members
Perform in-depth review of all documentation returned from external and internal teams to ensure compliance
Answer questions from site leaders and front-line technicians
Make decisions regarding maintenance plans and equipment coordination
Develop, manage, and maintain calibration schedules
Support the coordination of equipment to be sent out for external calibrations
Collaborate with Procurement Specialist
Evaluate CMMS data integrity
Assist with quarterly audits
Assist with annual CMMS data inspection
Provide concise and timely communication
Support efforts in the execution of assigned project action items
Managing a site includes setup, maintenance, organization of equipment records and spare parts inventory
Maintain the accuracy of the CMMS system
Assist in providing necessary information for financial asset tracking
Tag and label laboratory equipment
Dispatch Helpline requests
Support the scheduling of external vendors
Coordinate documentation for return of instruments
Perform other related duties as assigned by management
Requirements:
Bachelor’s degree in business administration, computer science or related field
or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
4+ years of experience in a combination of following: Communicating service needs and coordinating scheduling of external vendors
Using SAP, or other CMMS for tracking equipment/assets and/or service activities
Other Windows-based data capture systems
Basic computer skills to include Internet navigation, Email usage, and word processing
Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Proficient understanding of CAP/CLIA and FDA regulatory requirements relating to equipment and documentation
Nice to have:
Hands-on experience with equipment qualification
Experience in working in a regulated environment CAP, CLIA, FDA and/or ISO
What we offer:
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
Retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage