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Laboratory Automation and Service Operations Asset Analyst IV

United States, Redwood City 69200.00 - 103800.00 USD / Year · Job Posted January 24, 2026
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Job Description

The Laboratory Automation and Service Operations Asset Analyst IV position will be the first point of contact for internal and external customers seeking support and/or information about installed equipment, as well as the management of that equipment’s records and maintenance plans. This role will support the coordinator team by assisting with training and acting as a subject matter expert to assist other team members. This role is crucial to providing support to the Equipment Service teams, including work order coordination, internal and external customer communications, outsourcing and receiving of calibrated equipment and scheduling of technical services. This role will require an understanding of FDA, CAP/CLIA, or any other necessary agency, regulations to ensure proper adherence.

Job Responsibility

  • Ensure validity of the equipment database
  • Provide guidance and assistance to level 1 and newer team members
  • Perform in-depth review of all documentation returned from external and internal teams to ensure compliance
  • Answer questions from site leaders and front-line technicians
  • Make decisions regarding maintenance plans and equipment coordination
  • Develop, manage, and maintain calibration schedules
  • Support the coordination of equipment to be sent out for external calibrations
  • Collaborate with Procurement Specialist
  • Evaluate CMMS data integrity
  • Assist with quarterly audits
  • Assist with annual CMMS data inspection
  • Provide concise and timely communication
  • Support efforts in the execution of assigned project action items
  • Managing a site includes setup, maintenance, organization of equipment records and spare parts inventory
  • Maintain the accuracy of the CMMS system
  • Assist in providing necessary information for financial asset tracking
  • Tag and label laboratory equipment
  • Dispatch Helpline requests
  • Support the scheduling of external vendors
  • Coordinate documentation for return of instruments
  • Perform other related duties as assigned by management

Requirements

  • Bachelor’s degree in business administration, computer science or related field
  • or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
  • 4+ years of experience in a combination of following: Communicating service needs and coordinating scheduling of external vendors
  • Using SAP, or other CMMS for tracking equipment/assets and/or service activities
  • Other Windows-based data capture systems
  • Basic computer skills to include Internet navigation, Email usage, and word processing
  • Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge
  • Authorization to work in the United States without sponsorship
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation
  • Proficient understanding of CAP/CLIA and FDA regulatory requirements relating to equipment and documentation

Nice to have

  • Hands-on experience with equipment qualification
  • Experience in working in a regulated environment CAP, CLIA, FDA and/or ISO

What we offer

  • Paid time off (including days for vacation, holidays, volunteering, and personal time)
  • Paid leave for parents and caregivers
  • Retirement savings plan
  • Wellness support
  • Health benefits including medical, prescription drug, dental, and vision coverage
  • Bonus eligibility

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