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We are seeking an experienced Lab Technician to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.
Job Responsibility:
Provide real-time clinical and lab support to dental clinicians
Review intraoral scans for quality, accuracy, and clinical readiness
Deliver design feedback aligned with prescribed treatment plans
Troubleshoot digital dental workflows and case submission issues
Coordinate closely with partner labs to ensure smooth case execution
Support clinicians via live chat, phone, and video consultations
Document cases, recommendations, and outcomes accurately
Identify case risks and escalate complex clinical concerns when needed
Maintain deep knowledge of SKU-specific products and workflows
Requirements:
5+ years experience as a dental laboratory bench technician
3+ years hands-on experience with 3Shape
Strong understanding of digital dental design and lab workflows
Comfortable supporting clinicians in real time across multiple channels
Ability to explain technical and clinical concepts clearly to providers
Experience supporting multiple SKUs or product lines
Nice to have:
Experience with other CAD/CAM platforms or intraoral scanners
Background supporting SaaS or digital dental platforms
Experience in remote or virtual clinical support environments
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