CrawlJobs Logo
Realign Logo Realign · IT - Administration

Lab Support Engineer

United States, Boston 120000.00 USD / Year · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

We are seeking a Lab Support Engineer to provide onsite IT and desktop support within a pharmaceutical/life sciences lab environment. The ideal candidate will have experience supporting lab users, scientific applications, and regulated environments.

Job Responsibility

  • Provide desktop and IT support to lab and business users
  • Support lab systems, instruments, and scientific applications
  • Troubleshoot hardware, software, network, and peripheral issues
  • Manage Windows OS, device imaging, patching, and upgrades
  • Coordinate with infrastructure and application teams for issue resolution
  • Support compliance in regulated (GxP) environments
  • Maintain documentation and asset tracking

Requirements

  • 3–6+ years of IT/Desktop Support experience
  • Experience in pharmaceutical or life sciences environments
  • Strong knowledge of Windows OS, Active Directory, O365
  • Experience supporting lab equipment and scientific software
  • Familiarity with GxP/FDA regulated environments preferred
  • Excellent troubleshooting and communication skills
Realign - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lab Support Engineer

8 matching positions

Lab Support Engineer

Myticas is looking for a self-motivating individual to join a Lab Support Team t...
Location
Location
Canada , Kanata, Ontario
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or equivalent Degree in Computer Science, Data Engineering, or related fields
  • 3 years experience in a similar role
  • Experience with R&D Lab environment
Job Responsibility
Job Responsibility
  • Working with IT Teams and lab users to ensure optimal functioning of the lab network
  • Resolve lab subnet issues
  • Manage and maintain the Software licenses used by the R&D team
  • Optimize server resources to support the needs of the Engineering team
  • Manage the lab physical asset & asset database, following best practices within the board guidelines of the Business Unit
  • Assist in improving lab usage efficiency
Read More
Arrow Right
New

Sr. Technical Support Engineer, Strata, US Government

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...
Location
Location
United States , Plano
Salary
Salary:
108800.00 - 176000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients
  • Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
  • Understanding of packet flow across multiple OSI layers
  • Extensive experience troubleshooting Remote Access VPN solutions
  • Ability to independently debug broad, complex, and unique networks with mixed media and protocols
  • Proficiency with network troubleshooting tools
  • Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
  • Experience interfacing with firewalls and firewall technology
  • Next-Generation Firewall (NGFW) experience preferred
Job Responsibility
Job Responsibility
  • Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
  • Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
  • Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
  • Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
  • Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
  • Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
  • Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
  • Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
  • File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
  • Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
  • Fulltime
Read More
Arrow Right
New

Sr. Technical Support Engineer

Are you passionate about driving customer success in the cybersecurity industry?...
Location
Location
United States , Plano
Salary
Salary:
103400.00 - 167200.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of progressive experience in network security or enterprise technical support engineering
  • BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required
  • Deep understanding of packet flow across multiple OSI layers, along with advanced knowledge of networking operations (TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT)
  • High proficiency with advanced network troubleshooting tools (e.g., Wireshark, tcpdump, GNS3)
  • Strong grasp of enterprise authentication and directory protocols (LDAP, TACACS+, Radius)
  • Excellent written and verbal communication skills
  • proven track record of clearly articulating technical issues to both technical and non-technical audiences, explaining technical impact in crisp business terms to executive and C-level stakeholders
Job Responsibility
Job Responsibility
  • Deliver expert-level technical assistance to customers, taking complete ownership of support cases including multi-vendor troubleshooting and fault isolation
  • Replicate customer network issues and validate configurations in a lab environment to expedite resolution
  • Leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning tools to accelerate root-cause analysis, optimize multi-vendor troubleshooting workflows, and decrease time-to-resolution for complex network security events
  • Act as a designated advocate driving customer success
  • Understand unique implementations and business objectives to deliver tailored support, including structured weekly reviews, root cause analysis, upgrade planning, release assessments, and QBRs
  • Partner effectively with stakeholders beyond the immediate domain, engaging with cross-functional teams (Account, Sales, Engineering, QA) to address software defects, enhancements, and strategic customer requests
  • Author Technical Support Bulletins and troubleshooting guides to enhance internal and customer-facing resource repositories
  • Driving technical enablement by conducting screenings and onboarding new hires on technical/soft skills
  • Provide support that includes mandatory weekend, holiday shift work and on-call support
What we offer
What we offer
  • restricted stock units
  • bonus
  • Fulltime
Read More
Arrow Right

Engineer Support Technician

Location
Location
United States , Round Lake
Salary
Salary:
72000.00 - 99000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s degree in a technical, engineering, or scientific field (or equivalent experience)
  • Prior experience in a laboratory, technical support, documentation control, or similar environment preferred
  • Strong organizational skills with high attention to detail and ability to follow established procedures
  • Ability to work accurately and consistently in a regulated environment
  • experience in medical device, pharma, or biotech is a plus
  • Comfortable working with hand tools, basic lab equipment, and technical fixtures
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Effective communication skills and ability to collaborate with engineering, laboratory, and cross-functional teams
  • Ability to manage multiple routine tasks while maintaining reliability and quality
  • Applicants must be authorized to work for any employer in the U.S.
Job Responsibility
Job Responsibility
  • Coordinate sterilization, sample preparation, packaging, and shipping activities, including required documentation
  • Serve as liaison to internal and external laboratories for sample delivery, testing requests, and status tracking
  • Perform basic laboratory testing and hands-on engineering support tasks as trained (measurements, labeling, equipment checks, data entry)
  • Support prototype builds, simple assemblies, mockups, and sample preparation activities
  • Maintain and organize sample rooms and materials, including inventory, labeling, demos, and displays
  • Manage controlled documentation within the QMS, including uploads, routing, redlines, formatting updates, and revision control
  • Support product and project lifecycle activities, including DHFs, change controls, SNCs, obsolescence/EOL activities, and general technical administration
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Fulltime
Read More
Arrow Right

Technical Support Engineer, Focused Services, NGFW

Location
Location
United States , Plano
Salary
Salary:
88400.00 - 143000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of experience in a customer-facing technical support, network operations, or network security environment
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical/military experience
  • Strong practical knowledge of the TCP/IP suite, local/wide area networks (LAN/WAN), general routing/switching operations, and core protocol functions (such as VLSM, CIDR, DHCP, and NAT)
  • Hands-on experience capturing, analyzing, and interpreting packet traces using standard network diagnostic tools (e.g., Wireshark, tcpdump) to isolate performance or connectivity anomalies
  • Practical experience diagnosing and support-executing Remote Access VPN solutions, including IPsec and SSL technologies
  • Foundational understanding of enterprise authentication frameworks and directory protocols (e.g., RADIUS, TACACS+, LDAP)
  • Proven ability to balance a fluctuating queue of incoming support cases, prioritizing tasks effectively based on customer severity levels and established SLAs
Job Responsibility
Job Responsibility
  • Deliver high-quality technical assistance to customers, performing troubleshooting, configuration verification, and diagnostics to ensure timely resolution of networking and security issues
  • Take practical ownership of support cases from initiation to resolution, isolating faults and executing root-cause analysis while maintaining consistent documentation in the ticketing system
  • Replicate customer network issues and validate configurations by systematically simulating network topologies in a lab environment
  • Partner with cross-functional support teams, Account teams, and QA/Engineering to report product defects, file clean bug reports, and track issue updates
  • Contribute to the collective expertise of the organization by documenting new technical findings, configuration steps, and troubleshooting techniques in the internal knowledge base
  • Actively leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning search tools to expedite knowledge retrieval, optimize case troubleshooting, and decrease time-to-resolution
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM)

As a Senior Technical Support Engineer for Focused Services - XDR, you will be a...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
  • Relevant experience in a technical support, systems engineering, or similar role with a focus on customer service
  • Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM
  • Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems
  • Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits
Job Responsibility
Job Responsibility
  • Respond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements
  • Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems
  • Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes
  • Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences
  • Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues
  • Document all actions and solutions meticulously in tracking systems and account-specific repositories to ensure alignment and knowledge sharing
  • Reproduce customer issues in a lab environment to assist developers in resolving technical challenges and provide timely product feedback
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer- Focused Services

Join our team as a dynamic Technical Support Engineer, driving customer success ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of network security experience
  • BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
  • Expertise in TCP/IP, LAN/WAN technologies, routing protocols (e.g, BGP, OSPF, EIGRP), and branch/center architectures
  • Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
  • Ability to independently debug complex networks with an advanced understanding of packet flow across multiple OSI layers
  • In-depth knowledge of networking operations (TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT) and authentication protocols (LDAP, TACACS+, Radius)
  • Proficiency with network troubleshooting tools such as Wireshark and GNS3
  • Excellent written and verbal communication skills, with a proven track record of communicating technical concepts to diverse audiences, including C-level executives
  • Willingness to work outside of normal business hours as business needs dictate
Job Responsibility
Job Responsibility
  • Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
  • Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
  • Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
  • Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
  • Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
  • Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
  • Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
  • Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
  • Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
  • Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution
  • Fulltime
Read More
Arrow Right

Arc Support Engineer - L3 (Routing)

An HPE company, Juniper Networks is a global pioneer in high-performance infrast...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or master's degree in Computer Science, or equivalent
  • Typically, 6-12 years' experience
  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
  • Excellent Customer handling and communication (verbal and written) skills
  • Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, Contrail will be given preference
  • JNCIE/CCIE lab or other security product certified personnel would have a distinct advantage
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent
Job Responsibility
Job Responsibility
  • Lead and drive troubleshooting on Customer reported issues
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Keep the other support teams trained on the designated ARC customer network, practices followed
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right