Lab Software Services Admin Job at Hewlett Packard Enterprise (Quincy)

Job Description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Night Shift Position: 10PM – 6AM (OT as needed). Onsite: Quincy, Washington. A Junior Lab Administrator is an entry level Lab Admin position. A Jr. Lab Admin is responsible for the closures of trouble tickets (Issues) submitted by various individuals throughout the company. Jr. Lab Admins are expected to ask questions and learn how the various labs work, as well as the equipment within the lab.

Job Responsibility

Provides technical support to the creation and delivery of software products
Conducts or participates in technical research and collaboration with developers in the process, design, development, and usage of software development tools and systems
Responsibilities may include leading a team or project in area of expertise, planning, supporting, coordinating, integrating, troubleshooting, and administering systems used as part of the Software Development infrastructure to control and release components
This applies to the documentation, design, code, integration, test ware, testing activities, change control activities, release activities as well as the tracking and delivery of Software Products
Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways
Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems
Work is completed independently and has ability to handle most unique situations
Frequently determines methods and procedures for new assignments
May supervise the activities of other non-exempt employees
Physical de-racking, moving, and re-racking of network equipment within or between labs
Documentation of installs/de-installs/reinstalls
Receiving of new inventory
Installation of network and/or computer equipment
Adding new devices to our database system
Building and changing topologies, and documenting the changes
Troubleshooting hardware/software issues on installed equipment
Keeping a safe, clean, and productive lab environment, which will require manual tasks such as removal of old cable from racks and the auditing and fixing of areas in the lab that have fallen from policy standards

Requirements

Technical Bachelor's degree or equivalent experience
Minimum of 3 years related experience in Software Development or Support
Focused experience in a key area of Software Development support as relevant to the job being performed
Basic UNIX Skills
Ability to navigate and work comfortably in a UNIX/Linux command-line environment
Ability to install Operating system like Ubuntu, Centos, REDHAT, Rocky Linux
Familiarity with common shell commands such as ls, cd, pwd, cp, mv, rm, mkdir, chmod, chown, and grep
Basic process management skills, including checking running processes (ps, top), starting/stopping services, and understanding exit codes
Understands the concept of file permissions and ownership at a basic level
Can view log files and configuration files using tools like cat, less, or nano/vi
Willing to learn more advanced UNIX concepts over time
Knowledge of TCP/IP and Networking Concepts
Basic understanding of what IP addresses are and how devices communicate over a network
Familiarity with common networking terms such as IP, subnet, CIDR, gateway, router, and DNS
Knowledge of common network protocols (e.g., TCP, UDP, HTTP, HTTPS, SSH) and their typical use cases
Understanding of DNS concepts, including domain names, name resolution, and common DNS record types
Able to perform simple network checks using tools like ping or nslookup with guidance
Awareness of internal vs. external (private vs. public) IP addresses
Good Troubleshooting Instincts
Ability to approach technical issues methodically by identifying symptoms, isolating root causes, and testing hypotheses
Ability to interpret logs, error messages, and system output to guide problem resolution
Demonstrates curiosity and a willingness to investigate problems rather than guessing
Understands when to ask for help and how to clearly explain an issue to teammates
Able to reproduce issues and verify whether a proposed fix worked
Strong analytical thinking skills and attention to detail when diagnosing issues
Willingness to ask relevant questions, document findings, and escalate issues appropriately when necessary
Maintains a calm and professional approach when handling incidents or user-reported problems
Hunger to learn about computers and the networks that connect them

Nice to have

Accountability
Active Learning
Active Listening
Administrative Procedures
Agile Methodology
Agile Scrum Development
Bias
Business
Coaching
Company Policies
Creativity
Critical Thinking
Data Analysis Management
Data Collection Management (Inactive)
Deliverables Management
Design
Design Thinking
Document Controls
Empathy
External Customers
File Maintenance
Follow-Through
Group Problem Solving
Growth Mindset

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

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Lab Software Services Admin

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